IDC Customer Connection: DBS Bank

Personalizing Customer Communications at DBS - an IDC Executive Interview

IDC Customer Connection: DBS Bank

How DBS Bank is prioritizing 'Humanistic Banking' in the wake of the COVID crisis

Digital transformation has changed the world of communications. The new reality due to COVID-19 has further amplified the demand for “humanistic banking,” where customers and organizations are looking beyond a purely transactional relationship. 

In this report, IDC interviews DBS, a leading financial services group noted for its numerous global digital accolades. DBS has garnered a lot of admiration and praise for its innovative and many industry-first digital transformation efforts. 

With “Live more, Bank less” as its brand promise, the bank puts the customer at the center of its transformation.

By standardizing its customer communications in the form of statements, letters and advices, the bank aims to optimize its customers’ time and seamlessly integrate banking in their everyday lives. 

In this exclusive executive interview, IDC uncovers:

  • How DBS bank has realized substantial growth in both digital automation and digital transformation during these unprecedented times

  • How Quadient's Inspire solution fits into their CX strategy

  • What tactics they've used to unify and expand customer communications management

  • What's next for DBS in their innovation journey

Download the report to read the full interview.

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