Provide quick and easy archival of historical communications across all channels
Quadient Archive & Retrieval (QAR) integrates seamlessly with Quadient Inspire for archive management. It's specifically designed to handle large output communication volumes typically found in a CCM environment.
Minimize compliance risk: With regulations like GDPR, HIPAA, and CCPA, it's crucial to centralize important documents and meet legal standards for data storage, including WORM compliance.
Reduce time and costs for contact centers: Equip your CSRs with the tools they need to access historical documentation and data to handle customer inquiries faster and improve time to resolution.
Analyze the impact of your enterprise content: QAR is the only archive solution compatible with BI tools like Watson, Cognos, Tableau, and Spark, enabling deeper insights.
Features
Compliant and secure retention
Superior compression rates
Robust indexing and search capabilities
Extensive API set for easy integration
