QKS AI Maturity Matrix™ for Customer Communication Management, 2025

The New Era of AI-Orchestrated Communication Experiences

Customer Communications Management (CCM) is shifting from the generation of compliant output to the orchestration of intelligent communication experiences, with Quadient leading the way! Named the Most Valuable Pioneer on QKS Group’s 2025 AI Maturity Matrix™ for CCM, Quadient is turning a differentiated AI strategy into lasting market impact. 

Cut Through the Hype and Assess Vendors’ True AI Impact 

Designed to cut through the hype and provide a clear framework for assessing vendors’ AI maturity, the report evaluates AI Vision & Roadmap, as well as AI Productization. Earning the honorary title of MVP, we demonstrate excellence in translating a future-forward roadmap into practical applications that advance customer journeys at every stage, enabling enterprises to go beyond CCM to CXM transformation and enter the new era of 'AI-Orchestrated Communication Experiences.'

“Quadient Inspire unifies content intelligence, journey-aware delivery, and enterprise governance, then wraps it in open APIs and flexible cloud deployment. This is why Quadient leads the transition to AI-Orchestrated Communication Experiences and earns the QKS Most Valuable Pioneer designation,” - Amandeep Singh, Practice Director & Principal Analyst at QKS Group. 

Get a Complimentary Copy of the 2025 AI Maturity Matrix

We are thrilled to offer complimentary access to the CCM industry's first-ever AI maturity model. Whether you’re a CIO, CTO, or CXO, this innovative evaluation framework will help guide you toward a confident, future-proof investment.

Complete the form at right to download the QKS AI Maturity Matrix and discover: 

• The growing market shift to AI-orchestrated experiences  

• The four stages of AI Maturity and how each vendor ranks

• Why Quadient was named the market's Most Valuable Pioneer

• Strategic buyer guidance and comparative vendor analysis

• Future outlook of the AI-driven CCM market (2026-2028) 

Cut through the noise and see who's turning AI vision into enterprise value!

About QKS Group 

QKS Group, formerly Quadrant Knowledge Solutions, is a leading global advisory and research firm, dedicated to empowering technology innovators to accelerate their growth journeys and enable technology adopters to achieve their digital transformation objectives.

About the MVP Initiative 

QKS Group's Most Valuable Pioneers (MVP) initiative is a first-of-its-kind program that recognizes organizations reshaping enterprise value through AI and emerging technologies. This initiative introduces an innovative evaluation framework that transcends industry boundaries, providing businesses with a straightforward and practical model for assessing technological maturity and making confident, future-focused investment decisions. The focus is firmly on supporting real-world solutions that address today’s pressing business needs while staying prepared for what lies ahead.