Businesses are constantly under pressure to save money. As organizations grow and workflows become more intricate, managing the deluge of information can be overwhelming. While traditional methods of handling documents and communications have their place, technology is evolving, working environments are changing, and customer expectations are becoming more demanding. This is where document automation steps in as a game-changer.
In a recent presentation from Quadient Connects, we looked at the transformative power of document automation. We gave practical tips on implementing it in your organization to manage complex communication workflows easily. This blog summarizes the specific ways document automation helps manage complex communication workflows. Whether you're looking to improve operations or cater to customer expectations, we explore the intricacies of document automation and how it can help you unlock new levels of efficiency.
Business communication requirements are more complex today than ever before. And these complexities can be challenging. For example:
How are you managing documents by on-site workers and remote workers?
- Are both on-site and remote workers applying the same rules to processing?
- Are you working in an industry with varying regulatory requirements dictating how employees should handle communication?
- Are your processes in line with compliance regulations?
- Do you operate primarily with physical mail but have customers who prefer digital communications like email or text messaging?
Document automation can help with each of the above challenges. It's shown to significantly improve document workflows by reducing errors and enhancing document integrity, increasing employee engagement and customer satisfaction. However, despite the ability to produce precise, quantifiable benefits, critical stakeholders often resist initiatives geared toward automating document processes. It's understandable that businesses consider paper more reliable and are concerned that implementing a new way of working can be challenging or disrupt their organization.
So, how do you make your processes more efficient, and where do the opportunities to transform lie? Below is everything a document automation platform like Quadient Impress considers when improving your workflow.
- We look at the origin. Are your documents created on-site or remotely? The difference between documents being created on-site and those created remotely primarily revolves around the environment, tools, collaboration dynamics, security, and accessibility.
We look at the output. What documents are employees creating, where are they being made, and how are they created? Are they batch documents or single? Depending on your business, these documents can range from letters, billing, claims processing, policies, and medical records to marketing outreach.
We look at the method. Are your documents created in-house, or are they being outsourced? One might be preferable for your business, but another could be advantageous. It's something your business needs to figure out. Sometimes, outsourcing can be an option simply as a failsafe. Don't be afraid to consider your options.
We look at the channel. Are your documents produced via print, digital, or hybrid? Are there rules or requirements that help determine the method of sending? Many customers today still want physical mail, but an increasing number prefer electronic delivery, also known as e-delivery.
As the technology landscape evolves, your organization should look into different ways to manage your document workflows more efficiently. Businesses should consider integrating document automation into their customer communication strategy as an investment in their future to help them maximize resources, remain competitive, and succeed in the long run. Whether you're looking to improve operations or cater to customer expectations, document automation can help you unlock new levels of efficiency.
Quadient Impress is a customizable multi-channel document automation and delivery platform to fit your business needs. Quadient Impress offers a sophisticated yet user-friendly solution to help you enhance productivity while saving you time and money. Quadient Impress is aligned with industry requirements and compliance regulations, including its outsourcing facilities.
To learn more about how document automation can help your business better manage complex communication workflows, click here to watch the Quadient Connects session in full.