BMO: Digital Transformation in Personal Banking

How Quadient Inspire helped the Bank of Montreal streamline customer onboarding

Celent Case Study - BMO: Digital Transformation in Personal Banking

With Quadient Inspire, BMO customers can open a bank account in seconds, right from their smartphones.

BMO Bank of Montreal was recognized by Celent as the winner of the Model Bank 2017 award for Process Automation for the most effective deployment of technology to automate business processes or decision-making. Celent's annual Model Bank Awards recognize the best practices of technology usage in different areas critical to success in banking.

The award-winning initiative was integral to BMO's strategy to meet the heightened expectations of customers by accelerating the deployment of digital capabilities. To undertake this transformation of its business, BMO adopted Quadient's customer communications management technology to build a solution that enabled a seamless and intuitive customer and employee experience.

BMO partnered with Quadientand eSignLive by VASCO to design a universal enterprise platform that offers standardized eForms and eSignature and plug-and-play microservices capabilities. Examples of microservices offered include document storage and document tracking across customer-facing and backend systems.

BMO deployed Inspire Interactive, a thin client,self-service customer communications portal, and Inspire Designer, to create elegant, standardized eForm designs that are rationalized, dynamic in nature, auto-populating,and QR-coded to simplify how BMO ingests documents.

With the implementation of Inspire Interactive, nontechnical users, such as product and process owners, are able to access document templates and make changes to the templates on the fly. These changes are tracked and sent through an automated approval workflow that ensures all reviews and approvals are obtained from BMO’s legal, compliance, audit, marketing, branding, business,and IT departments.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate