Privacy Notice for California Residents:

Last updated: May 10, 2024

Introduction

This Privacy Notice (“Notice”) for California Residents supplements the information contained in Quadient’s Website Privacy Statement.  This Notice applies only to Quadient’s business consumers who reside in the State of California.  Quadient adopts this Notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act (“CCPA”). This Notice provides information to California residents about Quadient’s collection, use, disclosure, and processing of California resident personal information, and certain rights and choices California residents have under California law. Any defined terms in the CCPA shall have the same meaning when used in this Notice. In the event of a conflict between any other Quadient policy, statement or notice and this Notice, this Notice will prevail. 

CCPA Notice at Collection

Categories of Personal Information

Quadient collects and discloses for a business purpose the personal information (including sensitive personal information) as described in this Notice. The personal information in the table below includes the categories of personal information collected and disclosed for a business purpose by Quadient during the preceding 12 months.
 

Quadient collects and shares the following categories of personal information. The personal information in the table below includes the categories of personal information collected and shared by Quadient during the preceding 12 months.
 

Business Purpose for which the Categories of Personal Information is Collected, Shared, and Disclosed. 

The categories of personal information listed above may be used to operate, manage and maintain the Quadient business; to provide products and services; for vendor management purposes; and to accomplish business purposes and objectives, including, for example, using personal information to develop, improve and maintain products and services; personalize, advertise and market products and services; conduct research, analytics, and data analysis; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; debugging to identify and repair errors that impair existing intended functionality; perform accounting, audit, and other internal functions, such as internal investigations; comply with law, legal process, and internal policies; maintain records; exercise and defend legal claims; service accounts, process, and fulfill orders and transactions; processing payments; improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by Quadient.

Sharing
Quadient’s Parcel Pending business is the only Quadient business that shares Identifiers and Internet or other electronic network activity information and uses these categories for advertising purposes.  No other Quadient business shares personal information  of California residents for cross contextual advertising purposes. Please see the Notice of Right to Opt-out of Sharing of Personal Information below for more information about how Quadient’s Parcel Pending business shares information and your rights and choices.  

Sensitive Personal Information 
Quadient only uses and discloses California resident sensitive personal information as authorized pursuant to the CCPA and to which the right to limit does not apply. Accordingly, Quadient will only use and disclose sensitive personal information as reasonably necessary to perform Quadient’s services to the California resident who has requested such services or as otherwise allowed under CCPA. 

Categories of Sources: 
Quadient has collected California resident personal information from the following categories of sources: 
•    Directly from California residents; 
•    From automated means and devices including through activity on and use of websites, mobile applications, emails and online content; and, 
•    From other sources and third parties (e.g., data analytics providers, government entities, social networks and data brokers).

Notice of Right to Opt-out of Sharing of Personal Information 
As is common practice among companies that operate online, Quadient’s Parcel Pending business  shares limited personal information with certain third parties. Quadient does not knowingly share the personal information of consumers under 16 years of age. Any personal information Quadient may have shared for the purpose of cross-context behavioral advertising, as that term is defined by the CCPA, is limited to: 
•    Identifiers (i.e., cookies, web beacons, mobile advertising identifiers and other technologies; not your name or other information that directly identifies the California resident)
•    Internet or Other Electronic Network Activity Information

California residents may submit a request to opt-out of the sharing of their personal information using one of the submission methods identified in this Notice or by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). Quadient processes Opt-Out Preference Signals in a frictionless manner. Personal cookie data can be managed through the Quadient Privacy Preference Center accessed through selecting Cookie Settings on the website.

Third Parties with Whom Quadient has Disclosed or Shared Personal Information. To provide goods and services offered, Quadient has disclosed or shared personal information with the following third parties: 
•    Service Providers and Contractors; 
•    Partners (e.g., referral partners and other business sources); 
•    Professional Advisors; 
•    Government Entities. 

Sale of Personal Information 
Quadient has not sold any personal information of California residents, including during the preceding 12 months.
Retention of California Resident Personal Information 
Quadient will keep the personal information it collects about California residents for as long as necessary to carry out the purposes set forth in this Notice or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law or internal Quadient policy. Quadient disposes of the personal information Quadient collects about California residents in accordance with Quadient’s data retention policy. 

California Resident Rights 
The CCPA provides California residents with certain rights regarding their personal information as further described below, including the right to know and/or access what personal information Quadient collects about such California resident, the right to request deletion of the personal information collected by Quadient, the right to request to correct inaccurate personal information concerning such California resident’s personal information, the right to opt out of the sharing of such California resident’s personal information, and the right to limit the use of a California resident’s sensitive personal information. This Notice also describes how California residents may exercise such rights. Please note, these rights may not always apply in all cases.

1.    A California Resident’s Right to Opt-Out of the Sale or Sharing of Personal Information.  
A California resident has the right to request Quadient stop sharing personal information with third parties for cross context behavioral advertising. Quadient does not sell personal information of California residents as defined by the CCPA. Personal cookie data can be managed through the Quadient Privacy Preference Center accessed through selecting Cookie Settings on the website.

2.    A California Resident’s Right to Know and/or Access their Personal Information.
A California resident has the right to request to know: (i) what personal information Quadient collects/uses in general as a business and (ii) what personal information Quadient collects/uses specifically about a California resident as an individual, as well as the right to request Quadient to disclose to the California resident such information in accordance with the requirements of CCPA.   

Upon receipt and validation by Quadient of a verifiable request to know/ access from a California resident or its authorized agent, Quadient will disclose the following information in accordance with the requirements of CCPA. Quadient’s response will cover the 12-month period preceding Quadient’s receipt of a verifiable request unless a longer period is requested by the California resident.
I.    The categories of personal information Quadient has collected about such California resident.
II.    The specific pieces of personal information Quadient has collected about such California resident.
III.    The categories of sources from which the personal information was collected.
IV.    The categories of personal information about the California resident that Quadient has sold or shared and the categories of third parties to whom the personal information was sold or shared. 
V.    The categories of personal information Quadient disclosed for a business purpose. 
VI.    The categories of third parties to whom Quadient discloses personal information.
VII.    The business or commercial purpose for collecting, disclosing, selling, or sharing personal information. 

3.    A California Resident’s Right to Request to Correct Inaccurate Personal Information.  
A California resident has the right to request to correct inaccurate personal information Quadient maintains about them by making a verifiable request to Quadient on behalf of itself or through an authorized agent.  Once Quadient receives and confirms such verifiable request as valid, Quadient will use commercially reasonable efforts to correct the inaccurate personal information and inform such California resident whether such personal information has been corrected. 

4.    A California Resident’s Right to Request Deletion of Personal Information.  
A California resident has the right to request Quadient delete personal information that Quadient has collected and retained about them by making a verifiable request  to Quadient on behalf of itself or through an authorized agent. Once Quadient receives and confirms a California resident’s verifiable request to delete as valid, Quadient will delete such California resident’s personal information from Quadient’s records, unless a deletion exception under the CCPA applies. If a deletion exception applies, then Quadient will inform the California resident of the deletion exception and Quadient will not delete such personal information.

5.    A California Resident’s Right to Limit Uses and Disclosure of Sensitive Personal Information. 
A California resident has the right to limit Quadient’s use or disclosure of sensitive personal information to those authorized by the CCPA. However, as explained in this Notice, Quadient does not use and disclose sensitive personal information beyond what is authorized pursuant to the CCPA and to which the right to limit does not apply.

6.    California Resident’s Right of Non-Discrimination Following Opt-Out or Exercise of Other Rights.  
Quadient will not discriminate or retaliate against California residents for exercising any of their rights under CCPA.  Quadient will not deny a California resident goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that California residents might receive a different price or level of quality for goods on the basis of their exercise of the above rights. Some Quadient programs or membership services require usage of personal information to function, therefore Quadient’s compliance with a California resident’s request may impact those experiences. 
 

Exercising Rights under CCPA for a California Resident or for Any Questions Concerning Quadient’s Privacy Statement and this Notice.

To exercise rights under this Notice, a California resident is required to contact Quadient at one of the methods below:
•    By using the request form 
•    Emailing Us at: PrivacyTeam@Quadient.com , or
•    Calling Us at + 1-800-636-7678

Process for responding to requests
For access/right to know, right to correct inaccurate information and right to delete requests, a California resident or its third-party authorized agent must submit a request to Quadient so that Quadient can verify the identity of the California resident making the request.  Within 45 calendar days of receiving a California resident’s request (or such longer period of time not to exceed 90 calendar days from receiving such request provided that Quadient notifies the California resident in advance within the initial timeframe of 45 calendar days to respond that is requires an extension to respond where reasonably necessary, together with the reasons for the delay),  Quadient will respond to the request. 

Verification of requests
If a California resident would like an authorized agent to exercise a request on such California resident’s behalf, the authorized agent may use the same methods described above to submit such requests. If a California resident uses an authorized agent to submit a request to access/know, request to correct, or a request to delete, Quadient may require: (1) the authorized agent to provide proof that the California resident gave the agent signed permission to submit the request; (2) the California resident to verify its identity directly with Quadient; and (3) the California resident to directly confirm with Quadient that it provided the authorized agent permission to submit the request. However, Quadient may not require these actions with respect to confirmed guardianship, conservatorship, power of attorney, or other protective arrangement in accordance with applicable law.

Quadient is not required to fulfill requests to exercise the above rights unless such request from a California resident can be verified by Quadient by confirming the identity of the California resident making such request. To determine whether the California resident making the request is the California resident about whom Quadient has collected information, Quadient will verify such California resident’s identity by matching the identifying information provided by such California resident in the request to the personal information that Quadient already maintains about such California resident. As a part of this process, a California resident will be required to provide their name, email address, address, and/or telephone number. Quadient will inform the California resident if we cannot verify the California resident’s identity. Quadient may deny requests from authorized agents who do not submit proof that they have been authorized to act on the California resident’s behalf or are unable to verify the identity of the California resident.

Fees
Quadient does not charge a fee to process or respond to a California resident verifiable request unless it is excessive or manifestly unfounded. Quadient also reserves the right not to process the request in such circumstances where the request is excessive or manifestly unfounded and will notify such California resident of the reason for refusing such request. 

If a California resident has any questions concerning Quadient’s Privacy Statement or this Notice, please contact Quadient by email at: PrivacyTeam@Quadient.com.

Notice of Financial Incentive. 

If Quadient provides a financial incentive, Quadient will provide California residents with the details, including how the incentive is related to a California resident’s data before such California resident’s participation in Quadient’s financial incentive program so that a California resident may make an informed decision about whether and how to participate. In the event a California resident decide to take advantage of a Quadient financial incentive, a California resident will always have the right to withdraw from participation and Quadient will provide California residents with directions on how to do so.

California Shine the Light Disclosure.

California Residents that have interacted with Quadient as consumers can request and obtain from Quadient once a year, free of charge: information concerning the categories of personal information, as defined in California Civil Code Section 1798.83, that Quadient disclosed to third parties, if any, for direct marketing purposes in the immediately preceding calendar year. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing, if any, will be included in Quadient’s response.
To request this information, please submit your request in writing to:

Quadient, Inc.
Attn: Privacy Department
478 Wheelers Farm Rd, Milford, CT 06461

Quadient is not required to respond to requests made by means other than through this mailing address.  There is no cost to California residents in exercising rights under this Section.

Changes to this Notice. 

Quadient reserves the right to amend this Notice at its discretion and at any time.  Quadient will publish the revised Notice, marked with the date of such update.