How a benefits administrator cut costs and met SLAs with mail automation

See how a benefits administrator transformed operations with mail automation.

Manual mail processes were dragging down performance, delaying claims, and hurting SLA compliance. Hiring more staff wasn’t sustainable and remote onboarding was slow and inefficient.

By switching to Quadient Impress, this administrator:

• Saved $165K annually by avoiding extra headcount
• Reclaimed 500+ hours of manual labor each month
• Improved SLA performance and compliance
• Enabled secure, remote-ready workflows
• Met HIPAA standards with trackable, automated mail

Read the full case study to learn how mail automation can help your organization scale faster, work smarter, and deliver results without adding overhead.