Making utility bills accessible in Italy with Inspire Adapt

Challenge

A leading Italian utility provider faced mounting pressure to meet EU and national accessibility regulations. Their existing systems couldn’t produce PDF/UA-compliant billing documents, putting compliance and customer satisfaction at risk.

Solution

Using Inspire Adapt, the company implemented a seamless, real-time document remediation process. Integrated via REST API, Inspire Adapt converts archived billing documents into accessible formats only when downloaded, eliminating workflow disruption and redundant storage.

Results

• Full compliance with EU and Italian accessibility laws
• Accessible billing for all customers, including those with disabilities
• No changes to the utility’s current billing infrastructure
• Scalable solution applied across document types

By deploying Inspire Adapt, the utility met compliance deadlines and created a more inclusive, customer-friendly billing experience.

Download the full case study to learn how your organization can achieve accessibility without compromise.