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Des analyses pour anticiper l’évolution de l’expérience client

Explorez des contenus pratiques, des expertises et des newsletters dédiés aux communications clients, à l’automatisation des processus financiers, ainsi qu’au courrier et à la livraison de colis.

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Blog

Creditworthiness: What is it and how is it determined?


Creditworthiness is the evaluation of a borrower’s ability to pay. Learn how creditworthiness is determined and how to ensure your financial health and that of your customers.

Blog

Which electronic invoicing platforms are approved or compliant in 2026?


A 2026-ready guide to approved vs compliant e-invoicing platforms. Includes verification steps for France PDP and Peppol access points, a comparison table, selection drivers, “worth it?” test, and FAQs.

Blog

Quadient Leads in Omnichannel Orchestration & Journey Management: Aspire Leaderboard


The Aspire CCM-CXM Leaderboard 2022 ranked Quadient the top vendor for Journey Management and Omnichannel Orchestration. Discover the benefits of having both capabilities in one CCM solution.

Blog

The secret to improving your customer retention rate


Learn the secret to improve your customer retention rate and find out why companies must shift strategies especially during Covid-19.

Blog

Preparing for Healthcare’s Digital Future


Across industries, businesses and institutions are migrating away from out-dated, time-consuming manual processes and towards automation and digitisation. This leads to efficiency drives and targets to deliver cost and time savings. Often, these reviews overlook external communications, despite these covering a range of channels which can be costly and time-consuming to manage. In healthcare, the size of the task is monumental, and the content of communications is often extremely sensitive.

Blog

Customer journey management’s key role in successful customer experience


Examine the importance of CJM and how it enhances your CX and CCM. Learn more abot how Quadient is enabling companies to deliver a great CX!

Blog

Mise à jour Q4 du classement CCM-CXM d'Aspire


La Directrice du Marketing Produit CCM de Quadient analyse les mises à jour du classement Aspire CCM-CXM pour le quatrième trimestre 2023 et pourquoi Quadient reste l'éditeur qui domine les trois segments clés du marché des logiciels CCM.

Blog

How AP automation protects your business from fraud


Accounting scandals are getting more sophisticated. Learn the history of fraud and how it has evolved over time, and how AP automation protects your business

Blog

Allowance for Doubtful Accounts: Everything to Know About Doubtful Accounts


Doubtful accounts can become bad debts, which negatively impact your business' bottom line. Learn how to calculate and record them in the balance sheet.

Blog

Outperform at Onboarding: Put the Customer First


Discover the success story of Santander UK, who won the 2019 Celent Model Bank Award for Commercial Customer Onboarding