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Lessons from 2020 and how to prepare for the future

Your timeline for making critical changes in customer communications compressed dramatically. You adjusted your employee experience and underlying support systems at incredible speed as we pivoted to work from home. 

While you innovated through internal disruption, your customers challenged you to deliver support with faster response times as they expected engagement across more channels. 

In this session, Aspire CCS’ Kaspar Roos shares what lessons we should take from 2020, looks at key trends shaping the near future and helps us prepare for the convergence of customer communications management and customer experience trends in 2021 and beyond.
 

About the speaker:

Kaspar Roos, CEO and Founder, Aspire
Kaspar is a leading expert, consultant, and recognized thought-leader in the Customer Communications Management (CCM) industry. He is the CEO and founder of Aspire, a boutique consulting firm specializing in the CCM and Digital Customer Experience (DCX) industries. Kaspar has more than 15 years of experience in the CCM space and is a regular speaker at industry conferences and events. In June 2018, Kaspar spearheaded the launch of the Aspire Leaderboard, the industry's first interactive CCM vendor positioning portal.

You can check out the 2020 Aspire Leaderboard here to learn more.