Customer Communications Management Systems
A Vendor Spectrum
Quadient is included in Celent’s report 'Customer Communications Management Systems: A Vendor Spectrum' which provides a comprehensive comparison of leading CCM vendors serving the retail banking sector.
According to Celent, "Quadient understands the operational and cultural debt in becoming a digital bank more than most CCM vendors in Celent's opinion. While other vendors are rebranding to remain relevant in a digital CX world, Quadient is busy modernizing its platform. Celent finds Quadient distinctive in at least three ways:
- Its investment in reducing technical debt. Quadient has invested significant resources specifically designed to reduce the technical debt associated with system conversions in InspireXpress.
- Native customer journey mapping capability. An understanding of the customer journey is required in order to optimize CX.
- Customer-centric design tools. Inspire's document design tool offers a built-in output configurator to more easily accommodate the complexity resulting from the explosion of customer interaction mechanisms by enabling power users to see documents displayed in each output variety simultaneously as they edit.
Access a complimentary copy of the report by completing the form fields provided.