Which of the following outputs are you currently managing with Inspire and/or outside of Inspire?

In our November 2022 survey of 107 users of Quadient Inspire, our customers indicated the type of outputs they are currently managing inside and/or outside of Inspire.  Eighty-one percent of customers indicated that they are currently managing complex documents with Inspire; 74% are managing statements with Inspire; 64% use Inspire to generate correspondence; 61% use Inspire to generate PDF forms; 38% use Inspire to generate emails and 23% use it for SMS.

Business rules and logic govern complex documents.  Metadata is used to customize content and options for customers based on their personal profiles and needs across all output channels.  Complex documents comprise variable content blocks, such as text, tables, charts, images, and footnotes, and may span dozens to hundreds of pages.  Multiple subject matter experts contribute content input, while data input is sourced from various systems. 

With Quadient’s award-winning customer communication management (CCM) platform, Inspire, enterprises can expedite the creation and delivery of complex customer-facing documents that are personalized, easy to navigate, and compliant across all channels.  Inspire streamlines and simplifies the complex document assembly process.

“Quadient Inspire Designer allows us to manipulate multiple data formats from new and legacy sources quickly, create simple and complex document layouts, and rebrand them with minimal effort when necessary. It also allows us to make our data customer friendly with useful formatting options.” 

-       Medium Enterprise Telecommunications Services Company

Statements are essential communication tools for you to engage with your clients. Since statements play a crucial role in an organization's cash flow and revenue generation, optimizing the statement process is a priority for financial and customer experience professionals.

Improving the performance of statements results in on-time payments, increased adoption of e-billing, and improved customer engagement.  Optimizing statements and statements processes also present opportunities for cost savings as they reduce the time and money spent on call center operations, dunning letters, re-billing to correct errors, and dispute resolution. 

Quadient Inspire allows you to tailor the content and marketing messages that appear on statements, resulting in improved response rates and reduced time to payment.  Inspire enables you to use historical data to display year-over-year statistics and offer cost-saving advice, providing added value to the customer.

Quadient Inspire simplifies complex experiences by enabling intelligent workflows for creating and delivering customer correspondence.  Designers can create templates based on branding and personalization rules and approval workflows to maintain compliance. Customer service representatives can also personalize communications as needed before sending them to a customer.

Whether PDF or electronic, forms are digital representations of paper forms and can capture content typed into a document and present it as variable data to other systems; once integrated with core systems, Quadient Inspire generates personalized PDF forms pre-filled with content.  When returned via electronic means, such as email, the data from these forms may be set up to pass through to other systems automatically.

“As an enterprise customer in the insurance space, we produce our own policies, claim forms, and letters. We are migrating outputs gradually, but have had positive feedback on the ease of creation and appearance of the output.” 

-        IT Director, Large Enterprise Insurance Company

Today’s digital consumers prefer interactive communications such as a bill payment reminder via SMS or an onboarding form sent via email. These customers may elect to take their business elsewhere if your organization can’t satisfy their desire for fast and efficient digital communications. That’s why it’s critical to integrate digital channels such as email and SMS with your legacy mail and PDF communications to deliver a great omnichannel experience.

Speed, security, low costs, file sharing, and the ability to send bulk emails are all advantages of converting your customer communications to digital channels. Email and SMS are excellent enhancements to current communication workflows since they are highly traceable and include calls-to-action that link to the digital environment.

Quadient Inspire enables you to deliver email, SMS, and WhatsApp messages to your customers and empowers your users to manage channel preference rules. If delivery to the primary channel fails, the omnichannel orchestration capability automatically attempts delivery on alternate channels to ensure engagement.