Quadient is a Leader on New Aspire IXM Grid
Interaction Experience Management Leaderboard Grid
Introducing IXM: An Emerging CX Technology Market Segment
A new segment has emerged in the Customer Experience Management (CXM) software market that is transforming how organizations collect customer data and use it to drive more accurate and personalized interactions. Introducing: Interaction Experience Management (IXM)—technology that bridges the gap between data collection and communications.
Coined “IXM” by Aspire CCS, a global market research firm specializing in the CCM and CXM industries, this fast-growing technology sector reflects the evolution from static PDF and paper-based forms to two-way, bidirectional interactions. IXM technology removes the boundaries of the traditional form to capture data through interactive elements featured within an omnichannel interaction - from a WhatsApp message to an interactive video. When integrated with Customer Communications Management, businesses can unite inbound and outbound customer communications under a holistic CX strategy.
Launching IXM as a new market segment grid of the Aspire CCM-CXM Leaderboard, the industry's only digitally interactive vendor ranking tool, the Interaction Experience Management (IXM) grid assesses the performance of software solutions that allow you to interact with customers and collect information that informs business processes and decision-making.
Quadient Positions as a 2024 IXM Software Leader
We are proud to position as a Leader on the Aspire IXM Leaderboard Grid, recognized as a leading provider of software solutions that streamline customer data collection and interactions across channels. Receiving the highest Platform Strength score for our underlying platform architecture, our SaaS-based intelligent forms solution, Inspire iForms, delivers advanced omnichannel support, enterprise systems integration, automated data validation and routing, and CCM platform connection to seamlessly unify data collection with personalized communications design and delivery for enhanced customer experience.
Leading Across Key Regions, Industries & Capabilities
In addition to receiving strong core scores, Quadient is positioned as a leading IXM software provider across the SMB and Mid-Market segments, while receiving one of the highest Enterprise market filter scores for the Y-axis. Our market leadership is met by our strong regional and industry presence, earning the highest Vertical Industry score in eight industries and the highest Regional Presence score in 11 locations, with the strongest overall market presence in Europe. These achievements are complemented by our competitive capabilities, with Quadient leading on Strategic Direction with the Journey Orchestration filter.
Complimentary Premium Leaderboard Access!
Discover the leading technology providers in the Interaction Experience Management market and evaluate them according to your specific business criteria with complimentary 30-day Premium Leaderboard Access, sponsored by Quadient.
We are thrilled to offer complimentary Premium Leaderboard Access, which unlocks:
- Viewing of the complete IXM grid, as well as six other segment grids
- Detailed vendor scoring, across Capabilities and Strategic Direction
- Full range of dynamic IXM grid filters and customization capabilities
- Ability to save and share filtered IXM grid views via personalized URL
- Vendor profiles featuring Aspire analysis and customer feedback scores
