Eliminate redundant systems
Every redundant communication system means duplication of efforts, higher software maintenance fees, greater complexity, and a fragmented customer experience.
Unify your communications
Quadient helps companies create a nimble, effective, and unified omnichannel-native customer communications infrastructure to improve the customer experience.
Speed digital transformation
InspireXpress analyzes, processes, and optimizes new communications from your existing communication output at incredible speeds using Artificial Intelligence.
A content-first approach
Quadient helps companies create a nimble, effective, and unified omnichannel-native customer communications infrastructure to improve the customer experience. Our powerful migration tools and proven methodologies apply artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to the time-consuming problem of retiring legacy CCM systems, saving thousands of person-hours.
Our content-first approach analyzes, processes, and optimizes new communications from your existing communication output at incredible speeds using Artificial Intelligence (AI) technology in concert with other technologies.
Content extraction & mining
InspireXpress begins by reading thousands, or even millions, of pages, looking to extract reusable content, identify variables within text, and discern underlying patterns within your communication portfolio. Ultra-high-volume comparisons examine any (and all) types of output, regardless of the technology. This means that your communications, whether they are AFP, PDF, PCL, email, or HTML, are cross compared, mined for content, and used to regenerate a more efficient communications portfolio.
Consolidation & organization
When completed, InspireXpress creates a library of extracted content (blocks of text, headings, images, etc.) that are ready to be renamed, organized, and optimized. The AI consolidates the content into the right applications to form the foundation of your future communication strategy. The AI recursively reprocesses the content of every communication to present options for more efficient organization.
Identify redundancies, similarities & commonalities
Next, InspireXpress identifies redundant content, similar content, and other commonalities that can be turned into efficiencies. Generally, when there are hundreds or thousands of templates, this approach reduces the amount of content by 75% through consolidation and optimization.
Consolidation & deployment
Consolidation reduces the components required in your communication portfolio, lowering your management costs and increasing operational flexibility. Once the applications are analyzed, the AI constructs a communication portfolio with as few content and template elements as possible to support your business needs. Cloud-based templates allow you to rename, add notes, and control your portfolio’s future structure; it’s easy to improve your portfolio before you export it to your new CCM system.
When your optimization is complete, your new applications and content are automatically exported to Quadient Inspire, as the core elements of your digitally transformed omnichannel customer experience portfolio.
Create better experiences with less complexity
When the work is easier, your business is able to “do more with less” because the environment is less complex. You have removed redundant technology, reduced duplicate content, and streamlined the design process. This also requires fewer people, less coordination, and fewer expensive maintenance agreements with multiple software vendors.
Managing a smaller portfolio of content is much easier from a design, compliance, and deployment perspective. It reduces ongoing operational costs, improves time-to-market, and results in higher-quality customer communications.
Complimentary Madison Advisors Report
"Platform Consolidation Made Easy with InspireXpress"
Quadient Named Overall Leader in 2021 Aspire Leaderboard for CCM
Quadient was named an Overall Leader in the 2021 Aspire Leaderboard for the fourth consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers.
Access the 2021 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.
One Quadient client budgeted 380 working days to analyze a category of their documents, and InspireXpress was able to complete the analysis in under four days.
Another Quadient client’s business analysts were only able to migrate one complex contract template per month with their manual process. With Quadient, they completed a complete migration of 55 templates in under three weeks.