Quadient® Inspire Plug-in for Salesforce®: Improving Customer Communications Productivity
Dysfunctional Friction is Slowing Down your Service Rep’s Productivity
The COVID-19 pandemic thrust companies of all sizes, across all industries, into a hyper-speed digital world where employee productivity and experience are critical to meeting the heightened customer demands. The pandemic has caused huge increases in call volumes and the number of personalized customer communications to provide.
Often, we see a paradox of tool-based productivity management having the opposite effect. Learning curves and dysfunctional friction created from switching tasks and modes of working negate productivity gains. Not only is manually switching and copy-pasting customer data is time-consuming and ripe for errors, but the process also frustrates customers left on long holds and can add real cost to your bottom line.
Not only is it important to enable workers with the right tools and technology to be productive, but with tools that empower them to provide exceptional customer experiences during a stressful time. The solution is a powerful customer communications tool that extends the power of your existing systems. The Inspire Plug-in for Salesforce® seamlessly integrates Salesforce with Inspire, empowering business users to leverage customer data in Salesforce to generate, personalize, deliver, and store communications directly within their Salesforce instance.
In this white paper you’ll learn:
- The potential dysfunction paradox of your productivity tools
- How the Inspire Plug-in for Salesforce® can empower your business users by extending the power of Quadient’s Inspire platform to Salesforce users
- Benefits of combining CRM with CCM.
Want to increase your business users' productivity? Download the white paper to learn more.