Quadient Inspire Enhances Correspondence Workflows for Pacific Life

The Challenge

Pacific Life wanted to migrate from an inflexible and outdated mainframe customer communications management (CCM) approach to a single, robust CCM platform that could transform workflow for on-demand correspondence; enhance document control for improved branding, compliance and customer experience; and provide e-delivery capabilities.

The Solution Quadient Inspire was chosen to consolidate letter templates and automate correspondence processing; provide robust design, version control and automated approval features, and enable multichannel output.

The Results Significantly streamlined correspondence processes that reduce manual labor; improved version and brand control and e-delivery capability that will reduce the organization’s print and mail costs and enhance the customer experience.

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