EMACS 2026: Powering Connections, Empowering Customers

What Will You Walk Away With?

Visit the Quadient team at Booth #503 to implement practical strategies that help you:

• Simplify customer communications by making bills, notices, and service updates clearer and easier to understand.

• Deliver personalized, compliant experiences across every customer touchpoint and channel.

• Create consistent engagement across print and digital communications while meeting customer preferences.

• Empower business teams with greater agility while maintaining governance, compliance, and brand control.

• Modernize customer communications by integrating with existing systems and accelerating transformation without disruptive replacements.

Leave with actionable ideas, proven best practices, and a clearer path to improving customer experience, operational efficiency, and communication effectiveness.

Why Meet Quadient at EMACS?

EMACS brings utility leaders and customer experience professionals together to explore the strategies, technologies, and industry trends shaping the future of customer engagement. 

Key topics for 2026 include: 

• Customer Experience & Trust – Building stronger customer relationships through personalized, seamless, and connected experiences. 

• Billing & Payment – Simplifying payment journeys, improving affordability, and modernizing billing communications. 

• Vulnerable Customers & Arrears Management – Developing customer-centric approaches that balance empathy, compliance, and operational performance. 

• Business Customers & Electrification – Navigating evolving customer expectations, growing energy demands, and electrification initiatives. 

• Digital Communications & Customer Service – Leveraging digital channels, self-service, automation, and AI to enhance engagement and support. 

Learn from utility industry leaders, discover real-world case studies, and gain practical insights you can apply immediately within your organization. EMACS 2026 offers valuable opportunities to exchange ideas with peers, explore innovative solutions, and stay ahead of the trends transforming the utility customer experience.

Meet the Quadient team 

Michael Kaminski | Sr. Client Executive, Quadient 

m.kaminski@quadient.com

Stephen Matthews | Vice President, CXM Sales, Quadient

s.matthews@quadient.com

Let’s Connect at EMACS 2026 

Stop by Booth #503 to discover how clear, personalized communications can help improve customer understanding, strengthen engagement, and deliver a more seamless customer experience.