Email template package for your claims management

Using automated communication is the smartest step you can take to increase efficiency, customer satisfaction, employee engagement, and most importantly, cash flow.

To make life a little easier for you, our Ultimate Template Kit includes over 30 customer-friendly emails for every touchpoint in receivables management. Use this email template package as the basis for building your world-class automated communication workflow in receivables management.

We provide you with a range of proven templates for your claims management emails, including:

• Welcome message for new customers

• Payment reminder

• Notes on bills that are 30, 60 or 90 days past due

• Notifications to the sales team

• Confirmation of receipt of payment and many more

Below is an excerpt from the content of this e-book.

Introduction

Collecting outstanding claims is anything but easy. It requires organization, persistence, patience, and the ability to perform firmly without appearing rude. Every message you send to your customers either brings you closer to the payment or removes you from it.

Solid communication in receivables management follows clear standards. This includes the indication of the customer name, the due date and the open amount. The tone should be determined and solution-oriented, but never seem intrusive or give the impression that the bill was deliberately ignored. Equally important are concise subject lines that draw the attention of your customers directly to your e-mail.

Failure to do so may lead to customer experience issues and internal difficulties. Neglecting this can both affect the customer experience and lead to internal coordination issues.

We know that sounds like a lot to think about. This is exactly why we have developed our ultimate template kit for e-mails in claims management. It contains 30 ready-to-ship emails for your customers:innen and Kolleg:innen. With the help of this email template package, you can effectively and gently manage every step of receivables management.

Get the complete email template package!