Accelerate AR collections (part two): Effective dispute management

Every unresolved dispute leaves cash stuck in limbo. For many AR teams, the challenge is not a lack of effort - it is a lack of visibility. Dispute details are often spread across emails, spreadsheets, notes, customer conversations and disconnected systems, making it difficult to understand what happened, who owns the next step and how quickly the issue can be resolved.

Join Quadient and Encoursa for a live Continuing Professional Education (CPE) webinar exploring how finance teams can take control of dispute management, accelerate resolution times and improve cash flow performance.

In this session, we will cover how to:

• Resolve disputes faster and reduce delays in cash collection

• Improve cash flow and lower DSO by keeping payments on track

• Create clear ownership and consistent dispute management processes

• Track disputes, communications and status in one place

• Use performance insights to monitor trends, aging and cash impact

• Identify root causes to reduce recurring disputes

This webinar is designed for CFOs, finance leaders, controllers, finance directors, AR and order-to-cash leaders, and credit and collections managers. The session is eligible for CPE credit, with a field of study in Business Management and Organization.

Speakers

Liz Briggson - Director, Partnerships and Education, Encoursa

Liz builds partnerships with organizations around the world to deliver CPE-eligible educational programming that shares new ideas and best practices with finance professionals. With experience across Big 4 public accounting, corporate finance and business valuation, Liz is passionate about creating learning opportunities that help professionals grow and take action.

Justin Jacobs - AR Solution Architect, Quadient

Justin helps organizations strengthen credit-to-cash operations through connected, customer-first automation. With nearly 20 years of experience in credit services and accounts receivable, he has led global teams and implemented credit and collections strategies that improve efficiency, reduce risk and enhance the customer experience.