Where working capital gets stuck

How friction across the receivables journey can delay the movement from revenue to cash

Revenue growth doesn't automatically translate into available cash. Friction can build throughout the AR journey, from invoice creation and delivery to communication, disputes, collections, payments, and cash application.

Look beyond what is overdue

By the time an invoice appears on an aging report, the underlying problem may have started much earlier. An invoice may have gone to the wrong recipient, a customer question may remain unresolved, a dispute may be stalled, or payment behavior may already be changing.

Not all friction requires collections

Some delays are within finance’s control, including invoice accuracy, delivery, communication, dispute resolution, payment experience, and cash application. Others result from changing customer behavior and require greater visibility to segment, prioritize, and respond appropriately.

Earlier visibility changes the work

The goal isn't to simply make AR move faster. It's to identify what is slowing cash, understand why, and act while there is still time to respond. Better visibility helps finance focus people on the accounts that require judgment, negotiation, escalation, or relationship management.

What you’ll take away

This executive brief explores:

• Where receivables friction can emerge before an invoice becomes overdue

• How operational issues differ from changes in customer payment behavior

• Why earlier signals can support more effective AR prioritization

• How reducing preventable friction can improve cash availability and finance capacity

Download the executive brief to see where working capital may be getting stuck in your receivables journey.