Santander Bank UK: Taking Onboarding to the Next Level

Winner of the 2019 Celent Model Bank Award

Santander Bank UK: Taking Onboarding to the Next Level

Santander Bank UK was recognized with a 2019 Celent Model Bank Award for their cutting-edge Corporate Digital Onboarding (CDO) experience through the use of digital forms powered by Quadient Inspire.

Key achievements include:
• Greatly improved customer experience
• Significant reduction in onboarding and customer data entry time
• Single digital communication at the point of account opening
• Improved back office performance

Santander UK recognized the power of excelling at client onboarding: competitive differentiation at the beginning of the relationship, and expedited customer engagement and service utilization.

Santander built a cutting-edge Corporate Digital Onboarding (CDO) thanks to its comprehensive, customer- and employee-centric approach, use of dynamic digital forms with Quadient Inspire, API-based services, and RPA functionality.

This Celent case study examines the implementation, and how Santander UK is leveraging Quadient Inspire to improve their commercial onboarding process.

Download a copy of the case study to learn more.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate