IWCO connects client approvals to production with Quadient Inspire Flex

The challenge

Meeting tighter deadlines while keeping approved output under control

The company moves enormous volumes of client mail, and as service level agreements grow more demanding, every step from proof to delivery has to be fast and error-free. The most critical moment comes right after a client signs off: production must receive exactly the version the client approved, with no chance of someone picking the wrong file. To secure that moment, IWCO needed a direct path into production that wouldn’t slow the operation down.

Key goals:

• Meet increasingly tight client SLAs

• Ensure only the approved version reaches production

• Sustain capacity for more than 1.5 billion mail pieces a year

The solution

Linking composition with client proofing and approval

IWCO uses the Inspire Flex suite to link the content it composes in Inspire Designer directly to a client approval process. Clients review and proof their materials there, and each decision stays tied to the exact output it refers to.

The result is one continuous path from document creation to client sign-off, so production always works from the right version.

Sending approved output to the production floor with confidence

Once a client gives the go-ahead, Inspire Automation sends the correct output straight to the production floor. Linking each file to the client’s decision helps ensure the correct version is readily available when needed.

To keep pace with clients’ speed-to-market demands, IWCO scales server processing as volumes grow. The team values the flexibility of the Inspire Flex toolset and sees its licensing model as a good fit for a wide range of customer communications needs.

A flexible platform for evolving client requirements

IWCO has relied on Quadient for more than 20 years to support its clients’ communications. Over that time, the team has come to value both the flexible options Quadient offers and the direct, hands-on relationship with its people.

For IWCO, the benefits of Inspire Flex are concrete: one reliable workflow that brings every stage together, from creation and client review to production. Backed by scalable processing, it also delivers the speed the operation needs as deadlines tighten.

Whatever clients demand next, IWCO is ready to deliver, keeping every job accurate and every mailing on schedule across more than 1.5 billion pieces a year.