Quadient Archive & Retrieval

Powerful Archive and Retrieval for Improved Customer Experience


Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.

It integrates seamlessly with the world’s leading customer communications management (CCM) solution, Quadient Inspire. Unlike other solutions, Quadient Archive & Retrieval was specifically designed and built to handle large output volumes and document formats that are typical in a CCM environment. When used together, these powerful technologies enable you to create compelling experiences through meaningful and personalized batch and on-demand omni-channel communications.
 

Request a demo

Archival & Retrieval for today’s compliance standards

Archival & Retrieval for today’s compliance standards

Many organizations are still forced to use outdated and siloed archive technology to store documents and historical data. However, the introduction of new regulations like GDPR, HIPAA, Section508, and CCPA have resulted in a significant shift in the business landscape. It is no longer acceptable to keep documents of record and historical data stored in disparate archives across the business. That’s why most companies are looking to standardize repositories to ensure compliance while enhancing the customer experience.

Quadient Archive & Retrieval automatically captures and stores high-volumes of documents and data – no matter the format – into one enterprise archive. It offers powerful search and fast retrieval options with a delivery solution for multiple browsers, mobile devices and desktop environments.

Download the brochure

Improve the customer, and employee experience

Archive: Improve the customer, and employee experience

Drive web traffic, improve customer experience, and reduce call volumes by empowering your customers to securely access their statements, bills, and invoices through your web portal, on the device of their choice. Entice your new online audience with tailored up-sell and cross sell promotions to drive incremental revenue.  

Equip your CSR’s with the tools they need to access historical documentation and data to handle customer inquiries faster and improve time to resolution. Quadient Archive & Retrieval creates a 360-degree view of your customers and delivers that view to the right person, in the right place, at the right time.

Download the brochure

Quadient Archive & Retrieval technology manages some of the largest information repositories in the world

Some organizations using this technology have:


120 million+ customer-base retrieving their documents online

120 million+ customer-base
retrieving their documents online

A document retrieval rate of 3,500 per second

A document retrieval rate
of 3,500 per second

33 petabytes of historical documents under management

33 petabytes of historical
documents under management

60,000 customer services representatives using the technology daily to improve the customer experience.

60,000 customer services representatives
using the technology daily to improve
the customer experience.

Eliminate storage silos, improve efficiency

Eliminate storage silos, improve efficiency

Quadient Archive & Retrieval enables you to store high volumes of documents and data sets in one enterprise archive up to 75 times more efficiently than traditional archive technology. It features unique PDF indexing and compression capabilities, full text indexing, legal hold, and electronic report distribution.

Highly scalable and future-proof

Highly scalable and future-proof

Quadient Archive & Retrieval automates and optimizes storage management and is the only solution open for analysis by business intelligence tools including Watson Analytics, Cognos, Tableau, and Spark so your dark data doesn’t remain untapped. 

Quadient Archive & Retrieval was designed and optimized to handle the substantial volume of output generated by CCM technology and stores all document types including high volume batch customer communications and HTML5.

Quadient Archive & Retrieval
Brochure

Quadient Archive & Retrieval

Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels....
Integrating Compliance into your Omnichannel Strategy
White paper

Navigating The New Regulatory Landscape: Integrating Compliance into your Omnichannel Strategy

This paper discusses how organizations around the world are using next-generation customer communications management (CCM) platforms to create and deliver regulatory-compliant, personalized omnichannel communications, as a team....
Inspire Compliance Brochure
Brochure

Quadient Inspire: Create regulatory compliant omnichannel communications

Quadient Inspire, the world’s leading customer communications management (CCM) platform, enables you to put required compliance measures in place and deliver accurate, personalized and connected omnichannel experiences for your customers....