Quadient® Correspondence

Manage claims correspondence, in the cloud.

 

Quadient® Correspondence is a subscription-based SaaS solution that enables insurers to create, approve and deliver regulatory compliant, accurate and personalized claims correspondence to customers across print and digital channels, with no reliance upon IT. 

It was designed and priced for insurers who want to further their transformation to digital, but don’t have the resources to invest in an end-to-end CCM solution. 

Get started immediately with pre-built claims templates

Quadient Correspondence is a plug-and-play solution that includes a selection of the most commonly used claims correspondence templates including:

 

  • Acknowledge claim assignment
  • Agent claim settlement notice
  • Attending physicians report
  • Business income documentation
  • Claims settlement letter
  • Closed without payment
  • Denial scenarios
  • Freeform letter
  • Lienholder information
  • Request for deductible
  • Request for documentation
  • Request for HIPAA
  • Reservation of rights
  • Response to complaint
  • SIU documentation request
  • Subrogation settled
  • Subrogation letter
  • Thank you letter
  • Vendor referral

 

Accelerate your claims process by empowering business users

Accelerate your claims process by empowering business users

Business users start by selecting the appropriate claims correspondence template and customizing the content within pre-defined editable fields. Once the correspondence is complete, it is sent to an approval queue, and approvals are made quickly and easily via a web browser. The entire process is completed within minutes without IT involvement, and because it’s 100% browser-based, there are no plug-ins required.

Update templates in less than an hour

Update templates
in less than
an hour

Create customized correspondence in less than one minute

Create customized
correspondence in less
than one minute

Complete automated approvals in less than one hour

Complete automated
approvals in less
than one hour

Delivery instantly through email, PDF and SMS

Instant delivery
through email,
PDF and SMS

Onboard new employees in less than one day

Onboard new
employees in less
than one day

Create new templates in less than one hour

Create new templates in less than one hour

Business users have the ability to create and modify templates from the easy-to-use editor without the help of IT. Templates are customized according to brand guidelines with state of the art design and formatting tools.

Prove regulatory compliance

Prove regulatory compliance

Reduce risk by enabling compliance personnel to edit, approve, and lock down regulatory language within correspondence templates from one easy-to-use web interface. All changes are tracked and easily referenced for auditing purposes. 

Elevate the quality of your customer experience

Elevate the quality of your customer experience

Claims is the most expensive and important customer interaction opportunity you have as an insurer – where future business is won or lost. Be there for your customers when they need to you most, by delivering efficient and consistent claims correspondence via your customers preferred channel.

Seamless integration with claims systems

Seamless integration with claims systems

Based on Quadient’s award-winning Inspire technology, Quadient Correspondence integrates seamlessly with your cloud-based or on-premise claims system, enabling you to get started right away. 

Remove ongoing maintenance headaches

Remove ongoing maintenance headaches

Quadient Correspondence is installed in the cloud and maintained by Quadient experts. You don’t need to worry about ongoing IT maintenance, and all software upgrades are performed seamlessly by Quadient.

Private and secure

Private and secure

Quadient meets the worldwide gold standard for security and privacy in the cloud, and holds both ISO 27001 and 27017 certifications.

Quadient Correspondence Brochure

Quadient Correspondence Brochure

Create, approve and deliver regulatory compliant, accurate and personalized claims correspondence to customers across print and digital channels, with no reliance upon IT.

Download the brochure
Insurance and customer communications: give customers what they want

Insurance and customer communications: give customers what they want

Delivering choice, convenience, and personalized service in the digital age.

Download the white paper
Quadient Inspire named a Leader for the fourth consecutive year.

Quadient Inspire named a Leader for the fourth consecutive year.

Gartner 2017 Magic Quadrant for Customer Communications Management Software

Download the report