Quadient® Correspondence is a subscription-based SaaS solution that enables insurers to create, approve and deliver regulatory compliant, accurate and personalized claims correspondence to customers across print and digital channels, with no reliance upon IT.
It was designed and priced for insurers who want to further their transformation to digital, but don’t have the resources to invest in an end-to-end CCM solution.
Quadient Correspondence is a plug-and-play solution that includes a selection of the most commonly used claims correspondence templates including:
Business users start by selecting the appropriate claims correspondence template and customizing the content within pre-defined editable fields. Once the correspondence is complete, it is sent to an approval queue, and approvals are made quickly and easily via a web browser. The entire process is completed within minutes without IT involvement, and because it’s 100% browser-based, there are no plug-ins required.
Business users have the ability to create and modify templates from the easy-to-use editor without the help of IT. Templates are customized according to brand guidelines with state of the art design and formatting tools.
Reduce risk by enabling compliance personnel to edit, approve, and lock down regulatory language within correspondence templates from one easy-to-use web interface. All changes are tracked and easily referenced for auditing purposes.
Claims is the most expensive and important customer interaction opportunity you have as an insurer – where future business is won or lost. Be there for your customers when they need to you most, by delivering efficient and consistent claims correspondence via your customers preferred channel.
Based on Quadient’s award-winning Inspire technology, Quadient Correspondence integrates seamlessly with your cloud-based or on-premise claims system, enabling you to get started right away.
Quadient Correspondence is installed in the cloud and maintained by Quadient experts. You don’t need to worry about ongoing IT maintenance, and all software upgrades are performed seamlessly by Quadient.
Quadient meets the worldwide gold standard for security and privacy in the cloud, and holds both ISO 27001 and 27017 certifications.
Create, approve and deliver regulatory compliant, accurate and personalized claims correspondence to customers across print and digital channels, with no reliance upon IT.
Delivering choice, convenience, and personalized service in the digital age.
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