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Most organizations have invested heavily in solutions to deliver great pre-purchase experiences but fall short when it comes to focusing on their most important asset – customers. Delivering an exceptional customer experience through personalized omni-channel communications is essential to sustaining a competitive advantage, building customer loyalty and driving revenue. However, when taking action on customer experience opportunities, many large organizations face a number of challenges including departmental silos, legacy systems and changing market regulations.
If you are an IT leader making the move to omni-channel or are looking to better support your line of business owners with a low-code solution to quickly implement new digital services that are fully integrated with your off-line channels, Quadient is here to help. Because digital transformation isn’t just about delivering on new channels, it’s about upgrading your entire business to run at the speed of today’s commerce.
ENABLE COLLABORATION ACROSS YOUR BUSINESS
Quadient® Inspire gives you control over the systems and processes used to design and deliver traditional communications across all channels, in a package that is easier to use and is optimized for high speed design and output. It makes it easier to bring together the entire organization in the name of customer experience – enabling collaboration across the business, visibility throughout the customer journey, and the ability to take immediate action to improve the customer experience.
BALANCE REGULATIONS AND DIGITAL EXPERIENCES
Quadient Inspire allows you to manage these two forces with one solution designed to bring together your entire organization in the name of customer experience.
THE CHALLENGES ADDRESSED BY QUADIENT INSPIRE
Increase agility and reduce compliance risk
Need for personalized experiences
Regulation – GDPR is NOW
Agility and need to move fast!
Do more with less
Eliminate shadow IT while supporting business leaders
With the availability of the new Quadient Digital Advantage Suite, Quadient Inspire allows you to upskill your current design team to extend existing communication templates to new channels, offering your users the ability to take on multi-channel and omni-channel projects efficiently, without onboarding digital-only solutions or engaging expensive agencies.
Integrate with your current infrastructure
Or migrate to one platform
Make the move to a CCM solution designed to support your long-term needs. Leverage Quadient Inspire as a consolidation layer to bring together output from all of your current systems or choose to migrate to Inspire as your CCM solution, leveraging best practices developed and tested in the field across hundreds of customer projects. Shorter, more predictable upgrade cycles means less chance of a major error in upgrade testing.
Deliver personalized omni-channel experiences
Not digital only
90% of digital transformation projects fail to deliver on their promised benefits, or even get implemented at all – because they fail to take into consideration that many of your business processes have an element that is dependent on modernizing print output.
Inspire R12 is designed to help you deliver on projects to all channels more quickly by speeding up the slowest and most critical channel – print and archived documents – to help you gain control of all customer communications in one place. Use existing templates and data from your core systems to create highly personalized, relevant communications for delivery across all channels.
Close the IT skills gap
Upskill your IT team to deliver great digital experiences
Inspire R12 is designed to help you get your team up to speed quickly – with documentation on architecture, performance, testing and, implementation, along with a comprehensive enterprise knowledge portal.
Start designing omni-channel communications in days rather than months – and change designs and test for all channels in minutes with fully integrated tracking and approval processes built in.
"Many IT teams will have significant backlogs of application work that need completing, which increases the risk of lines of business going around IT to get what they want sooner."
- Gartner, 2017
Empower front-line staff
Deliver compliant, personalized communications in less time
Decrease your average handling time by putting approved customer communication templates at your front line staff’s fingertips. Representatives quickly launch messages that include data pre-populated from your core systems. Our award-winning solution guides your staff through each communication, reducing input errors by allowing them to focus only on fields that require their input and editing. Quadient empowers your front office workers like never before:
- Enable front office workers to customize and send approved communications quickly and easily on any channel.
- Manage risk by ensuring that customer communications meet brand standards and comply with government regulations.
- Track and approve communciations generated by business users with a click of a button.
Involve subject matter experts
To deliver compliant communications
Define content areas in your communication templates and assign responsibility for updating content to your top subject matter experts. Using a simple web-based interface, Quadient Inspire involves compliance officers and marketers in every step of the process, allowing them to manage policy language, track and audit communication changes, maintain brand compliance and define cross-sell and up-sell campaigns by customer group.
Auditing capabilities allow you to track content changes, and your IT teams retains control of design and deliverability, leveraging compliant content across all channels through one integrated platform.
Speed digital transformation
From legacy systems to omni-channel
Inspire integrates seamlessly with all of your IT systems. This includes existing legacy applications, making it easy to leverage your existing templates and data ecosystem to create highly personalized, relevant communications across all channels.
Inspire capabilities at a glance
Inspire capabilities at a glance
WHO BENEFITS FROM QUADIENT INSPIRE?
Client managers at Service Providers will appreciate the ability to quickly extend communications to new channels, offering your clients the ability to take on multi-channel and omni-channel projects efficiently, without engaging digital-only agencies. R12 integrates all parts of the communications process from postal sorting, address, phone and email verifications, email delivery, SMS delivery, mail delivery tracking and production monitoring to reduce the complexity involved in managing multiple systems. Simpler and more predictable system upgrades, along with access to extensive training and clear documentation make it easier to support the evolving needs of your customers and expand your business.
With ongoing vendor consolidation in the CCM marketplace, you may be facing an unwanted upgrade in order to maintain support from your existing vendor, along with increasing costs per communication as maintenance costs increase while volume decreases. At the same time, more of your budget is being allocated to other communications projects including social, mobile, CX and web.
Inspire R12 is designed to make it easier to make the move to a CCM solution designed to support your long-term needs. Leverage Quadient Inspire as a consolidation layer to bring together output from all of your current systems, or migrate to Inspire as your single CCM platform. Either way, you gain access to Quadient’s award-winning omni-channel design, preview and delivery. Shorter, more predictable upgrade cycles means less chance of a major miss in upgrade testing. The ability to design, preview, deploy and deliver on channels that are currently treated as silos in your organization make it easier for you to apply your budget and personnel more effectively to have a positive impact on your organization’s customer experience targets.
Are you tired of trying to deliver great customer experiences across a growing number of channels including social, mobile, web and apps while fighting for the time and attention you need from Operations and IT? Is your organization struggling to bring new capabilities to market fast enough to make an impact in your marketplace?
Inspire R12 is designed to help you deliver on projects to all channels more quickly by speeding up the slowest and most critical channel – print and archived documents – to help you gain control of all customer communications in one place. The included Customer Journey Mapping interface allows you to view analytical information from different systems and gain visibility to all of your communications projects. Give visibility and control of CX functions to the wider team without having to take over all elements of customer communications directly.
As an IT professional, you are continually asked to “do more with less”, while needing to support and host new software on your existing architecture. Are you struggling with projects that didn’t properly forecast the load they would have on your systems in terms of speed, bandwidth and, security? Moving things to the cloud isn’t a simple answer when ensuring that data protection and security policies are properly managed.
How can you better enable the lines of business that you support to manage their own projects more effectively, freeing you to manage the IT infrastructure? What if you could deliver on multiple channels, consolidate projects, respond to new requests more quickly and remove things from your team’s plate?
Inspire R12 is designed to help you – with documentation on architecture, performance, testing and, implementation, along with a comprehensive enterprise knowledge portal designed to get your team trained up quickly. Start designing omni-channel communications in days rather than months – and change designs and test for all channels in minutes with fully integrated tracking and approval processes built in.
Odds are, your market is constantly at risk of being disrupted. You are being asked to ensure your customers understand your offerings better than the competition, and you need to engage them across a growing variety of channels. And the whole time you need to make sure your sales team is able to close transactions quickly to deliver revenue, profit and, CX metrics.
Are many of your processes paper-based? Are they holding you back from adopting new channels of communication and delivering a clear and consistent customer experience? If so, it is worth examining the long-term value you are getting from your CCM solution to see how both legacy and future-forward channels can be supported. Inspire R12 features integrated customer journey mapping – allowing you to map all of your customer touchpoints and see what your customer sees – even for projects that are not yours. Get input from your team to collaborate, view, preview and approve changes without having to rely on another team to do your designs so that you can get it right, the first time – benefiting from a system in which your organization has already invested.
The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.Source:
Today, clients have higher expectations and want faster turn-around times. Inspire has enabled us to keep up with those demands. We are now able to perform more complicated transactional jobs and can accept many variations of customers job requirementsSource:
I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.Source: