Quadient® Inspire

Transform your business, delight your customers.

 

Today, delivering an exceptional customer experience (CX) through personalized omni-channel communications is essential to sustaining a competitive advantage, building customer loyalty and driving revenue. However, when taking action on customer experience opportunities, many large organizations face a number of challenges including departmental silos, legacy systems and changing market regulations.  

Quadient’s award-winning CCM solution, Inspire, helps companies around the world design, manage and deliver personalized, accurate and compliant communications across all channels, from one centralized platform.
 

Request a demo


 

Inspire capabilities at a glance

Output management
Print, e-delivery, email, SMS, web & mobile
Print, e-delivery, email, SMS, web & mobile
On-demand & batch communications
On-demand & batch communications
Dynamic and interactive communications
Dynamic and interactive communications
Business user empowerment
Business user content authoring
Business user content authoring
Interactive quote creation
Interactive quote creation
Web-based collaboration
Web-based collaboration
CCM platform consolidation
Legacy system integration
Legacy system integration
Template migration & consolidation
Template migration & consolidation
Data ecosystem integration
Data ecosystem integration
Compliance management & auditing
Comprehensive tracking
Comprehensive tracking
Synchronized omni-channel preview
Synchronized omni-channel preview
Mobile & web approval
Mobile & web approval
On-Boarding
Digital forms and processes
Digital forms and processes
Data pre-population
Data pre-population
eSignature integration
eSignature integration

Inspire capabilities at a glance

Improve the customer experience

Digital consumers are changing the rules of the game. They are turning to brands and services across all industries that offer choice, convenience, and personalized service.

 

Personalization and convenience

Personalization and convenience

Leverage existing templates and data from your core systems to create highly personalized, relevant communications for delivery across all channels.

Interactive experiences

Interactive experiences

Create dynamic digital experiences that make it easy for your customers to understand and sort through important information with interactive charts, graphs, and sliders.

Consistency

Consistency

With Inspire, communications are created in a single design platform and delivered to customers via their channel of choice. Consistent experiences build trust. Trust keeps customers coming back.

eBook: Rise of the Customer Experience Executive

eBook: Rise of the Customer Experience Executive

How CX Earned a Spot in the C-suite

Download the eBook

Increase agility and reduce compliance risk

Organizations today must respond quickly to changes within the regulatory landscape.

Inspire reduces compliance risk by involving subject matter experts in the content creation, review and approval process, providing a holistic view of, and enabling greater control over customer communications.

 

Collaboration

Collaboration

Compliance, legal, and line-of-business teams collaborate throughout the communications creation process. Simplify collaboration with sharable content, visual approval, and social media-style interactions.

A holistic view

A holistic view

Compliance teams get a complete view of the entire communications package in every format—print, web, mobile etc.—reducing 'errors of omission'.

Greater control

Greater control

Inspire makes it easy for compliance personnel to manage, track, audit, and approve regulatory language quickly and easily. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required.

Speed digital transformation

Inspire integrates seamlessly with all of your IT systems. This includes existing legacy applications, making it easy to leverage your existing templates and data ecosystem to create highly personalized, relevant communications across all channels.

Eliminate silos and empower business users

Inspire is the only centralized solution that makes it easy to create, approve and deliver 
omni-channel communications from one easy-to-use platform – eliminating the need for multiple siloed teams, and reducing strain on IT. 
 
Business users are given access to parts of documents through an online web editor, and business administrators specify which templates may be accessed by whom and what changes may be made.

Take action to improve the customer journey

Inspire integrates seamlessly with Quadient Customer Journey Mapping, allowing you to connect all customer communications directly to your journey maps. This gives you visibility into every customer touchpoint across the entire customer journey and enables you to take action when required. 

Learn more

Create personalized digital experiences

Create personalized digital experiences

Quadient Mobile Advantage enables you to extend the power of Inspire to your mobile apps and secure web portals. That means creating highly individualized, responsive, interactive, and compliant experiences is done from one place. 

Learn more

  • We have moved from being a ‘mail house’ to a generation and dispatch service – using the same design tools and processes to deliver content online, via email or on a printed and mailed piece of paper. This transformation would not have been possible with the old toolset we used and we would not have been able to adjust to our changing marketplace without Inspire.

    Source:

    Ian Bigg, IT Manager, DTS Communicate

    TechValidate
  • The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.

    Source:

    Ms. Ye Lifang, Director of Personal Finance Department, Fubon Bank

  • Today, clients have higher expectations and want faster turn-around times. Inspire has enabled us to keep up with those demands. We are now able to perform more complicated transactional jobs and can accept many variations of customers job requirements

    Source:

    Joel Hanson, IT Specialist, ImpactConnects

    TechValidate
  • We offer better speed to market, combined with cross and multichannel capabilities.

    Source:

    End User, Large Enterprise Industrial Manufacturing Company

    TechValidate
  • I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.

    Source:

    Joel Hanson, IT Professional, Impact

    TechValidate
Quadient Inspire named a Leader for the fourth consecutive year.

Quadient Inspire named a Leader for the fourth consecutive year.

Gartner 2017 Magic Quadrant for Customer Communications Management Software

Download the report
eBook: Rise of the Customer Experience Executive

eBook: Rise of the Customer Experience Executive

How customer experience earned a spot in the C-suite. Featuring interviews with 5 CXO’s from around the world.

Download the eBook
Celent Case Study – Bank of Montreal

Celent Case Study – Bank of Montreal

With Quadient Inspire, BMO customers can now open an account on their smartphones in under 8 minutes.

Download the case study