2017 Gartner Magic Quadrant for Customer Communications Management Software*

GMC Software named a Leader for the fourth consecutive year.

2017 Gartner Magic Quadrant for Customer Communications Management Software*

Complimentary Gartner Report

Customer communications management tools are evolving from supporting static, printed output and one-way broadcasting to creating dynamic, on-demand communications via multiple channels. Application leaders should use this report to help them assess the best CCM solution for their organization.

Gartner evaluated more than 15 vendors, and identified GMC Software, now Quadient, as a Leader in the industry for the fourth consecutive year.

We believe that Quadient has been recognized for having:

  • delivered the first customer journey mapping tool fully integrated into a customer communications management solution;
  • the ability to transform traditional communications into interactive, cross-channel communications;
  • the largest customer communications-focused Research & Development team in the world;
  • a 20-month major release cycle in an industry where 39 months is the norm;
  • the fastest-growing CCM customer base globally for the past three years, supporting more than 1,600 clients and partners in banking, insurance, healthcare and service providers.

Complete the fields provided to access your complimentary copy of the 2017 Gartner Magic Quadrant for CCM.

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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