What is Customer Communication Management?

One experience. Unlimited channels.

What is CCM?

Thanks to super-brands like Apple, Google, and Amazon, consumer expectations are higher than ever before. Today’s customers demand personalized, relevant communications that are available in real-time and accessible through the channel of their choice.

But for highly regulated industries such as insurance and financial services, digital transformation presents a number of challenges, including:

  • Complex legacy IT systems
  • Operational silos
  • Changing regulations
  • Lack of IT time and resources

Customer communications management (CCM) solutions help companies overcome these challenges.

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CCM defined

CCM software enables organizations to design, manage, and deliver personalized omni-channel communications such as letters, invoices, statements, policies, contracts, and customer correspondence from a single platform.

 

Mobile

Icon

SMS

Print

Wearables

Customer Service

The Convergence of CCM and CXM

The Convergence of CCM and CXM (Customer Experience Management)

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Where do we fit?

Where do we fit?

Quadient® (formerly GMC Software) was named a Leader for the fourth consecutive year in the 2017 Gartner Magic Quadrant for CCM Software.

Our award-winning CCM solution, Inspire, allows you to quickly create, manage and deliver timely, personalized, compliant communications across all channels. 

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Benefits of CCM

Streamline processes & drive efficiency
  • Quickly create, approve and deliver omni-channel communications from a single platform
  • Eliminate the need for multiple siloed teams
  • Leverage existing data and templates to create personalized omni-channel communications
  • Proven integration with legacy systems
Empower business users & gain visibility
  • Empower business users to make content changes
  • Reduce strain on IT
  • Faster review and approval processes
  • Guide customer service representatives through every interaction
Reduce compliance risk
  • Compliance personnel manage, track and approve communications quickly and easily
  • Content blocks are optionally locked down to ensure they meet regulatory requirements
Amplify engagement & improve time-to-market
  • Get the right messages to your customers, faster
  • Deliver interactive and device-friendly statements and reports
  • Position upsell and cross-sell promotions tailored to the unique needs of your clients
  • Digital on-boarding processes that include data pre-populated from your core systems
  • Channel preference management

The Quadient difference

Experience

Experience

Over 6,000 clients worldwide
Best-in-class professional services and support

Backed by the experts

Backed by the experts

Ranked a Leader by Gartner,
Forrester and IDC
Extensive network of global partners

Future-proof technology

Future-proof technology

Fastest release rates on the market
Largest industry-focused R&D team on the planet

Proven results

Proven results

Average payback period of 9-18 months
95% customer satisfaction rate