Create regulatory compliant, omnichannel communications
Quadient offers robust, highly automated solutions that enable you to take control of your customer communications to ensure regulatory compliance and go-to-market speed.
The Quadient Inspire Suite of award-winning Customer Communications Management (CCM) technology enables you to easily put compliance measures in place and deliver accurate, personalized, and connected omnichannel experiences to your customers.
Power content & compliance with user-driven processes
With Quadient, development teams can empower business users to edit, approve, and maintain content through an easy-to-use web interface. Content blocks, housed within a controlled editing environment, can be assigned to specific internal experts, who have the power to manage, track, and approve content changes.
Legal teams control and approve terms & conditions, while marketing leaders define brand elements and offers, and compliance officers dictate language requirements.
Deliver compliant, personalized communications in less time
Decrease your average handling time by putting approved customer communication templates at your front-line staff’s fingertips. Representatives are able to quickly create correspondence that includes data pre-populated from your core systems. Quadient Inspire guides your staff through the customization options of each communication, reducing input errors by allowing them to focus only on fields that require their attention, and providing menus of pre-approved content.
Prove regulatory compliance
Inspire and Evolve allow you to share, route, approve, and track documents and changes with a full audit trail. Communications move through the approval process automatically, giving you complete control over your outbound communications and correspondence to mitigate risk.
Archival & retrieval for today’s compliance standards
Many organizations are still forced to use outdated and siloed archive technology to store documents and historical data. However, with the introduction of new regulations like GDPR, it is no longer acceptable to keep documents of record and historical data stored in disparate archives across the business. That’s why most companies are looking to standardize repositories to ensure compliance and enable instant recall, for enhanced customer experience.
Quadient Archive & Retrieval automatically captures and stores high volumes of documents and data – no matter the format – into one enterprise archive. It offers powerful search and fast retrieval options with a delivery solution for multiple browsers, mobile devices, and desktop environments.