Billing and invoices FAQs

Sign in to MyQuadient to access your available invoices and statements.

If you cannot find an invoice, contact customer service with your account number and the billing period you need.

Visit MyQuadient and select the registration option. Have a recent Quadient invoice and your account details ready.

For registration guidance and help finding your account numbers, see Customer service and account FAQs.

A statement copy shows the original statement for that billing period. Payments or adjustments made afterward may change your current account balance.

Check your account activity in MyQuadient when reviewing payments and adjustments.

Sign in to MyQuadient to view your invoice and the payment options available for your leasing account.

Contact customer service if you need help with credit card payments or setting up recurring ACH payments.

Use the payment instructions on your current Quadient Leasing USA, Inc. invoice. Include the account and invoice references requested.

For an ACH or wire payment, use the banking details supplied for your leasing account. Rental and postage funding accounts have different payment instructions.

A previous balance can appear when a payment has not been received or posted before the next statement is issued.

Compare your payment date and account activity with the statement date. If you believe a payment is missing, contact customer service with the amount, date and payment reference.

Review the outstanding invoice and your statement summary for the original due date. You can also check the available invoice details in MyQuadient.

If you need help identifying the unpaid invoice, contact customer service with your account number.

If you pay less than the total amount due, the payment is applied to the oldest outstanding invoices first. This may mean it is not applied to the invoice number listed on your remittance slip.

Any remaining overdue balance appears as past due on your next statement.

An amount paid above the total balance due is held on your account and applied to the next invoice.

Credits and adjustments are applied to unpaid balances. If there is no outstanding balance, a refund check is issued for the credit due.

Yes. Payments and adjustments are shown at the invoice level. Review your account activity in MyQuadient or contact customer service for help matching a transaction to an invoice.

Yes. Sign in to MyQuadient to view and pay your rental, rate change and maintenance invoices.

Credit card payments are available through MyQuadient. Check the payment options shown for your account or contact customer service for assistance.

Follow the payment instructions on your current Quadient, Inc. invoice. Include the account and invoice references requested.

For an ACH or wire payment, use the banking details on that invoice. Do not use the payment instructions for an equipment lease or postage funding account.

Call US customer service at 1-800-636-7678 or submit a support request through MyQuadient.

Include:

• Your Quadient account number.

• The invoice number and billing period.

• Whether the bill is for leasing, rental, rate changes, maintenance, supplies or service.

• For a payment query, the payment date, amount and reference.

See Postage and postage funding FAQs for questions about postage statements, payments, account limits and fees.

See Equipment and supplies FAQs for guidance on lease or rental cancellations and equipment returns.