Equipment and supplies FAQs

Check the display for an error message and follow the troubleshooting instructions in your equipment’s user guide. Make a note of the problem and any steps you have already tried.

If you still need help, submit a support request through MyQuadient or call customer service at 1-800-636-7678.

Sign in to MyQuadient and submit a service request, or call 1-800-636-7678. Have your account number, machine model and serial number, equipment location, and contact details ready. Describe the problem, include any error message, and explain what you have already tried. 

Have the following details ready:

• Your Quadient account number.

• Your equipment model and serial number.

• Any error message shown on the display.

• A description of the problem and what you have already tried.

• The equipment’s location and your contact details.

Include a photo of the display or a print sample if it helps explain the issue.

Follow the cleaning and maintenance instructions for your specific model. Use the recommended supplies and carry out only the tasks described for users in the equipment guide.

Contact customer service with your account number and equipment details. Ask the team to confirm your service coverage and any applicable charges before arranging work.

Find your model in the Quadient Knowledge Base. Follow its instructions for cleaning, replacing consumables and routine maintenance. 

Check the US postage rate resources and your model’s update instructions. If you have Rate Change Protection, ask your representative which updates your agreement includes. Without coverage, sign in to MyQuadient to request an update or contact customer service for help. 

Sign in to MyQuadient to request or order the update. If you need help identifying the correct update for your equipment, contact customer service.

Contact your Quadient sales representative or authorized dealer to discuss availability, pricing and coverage for your equipment.

Contact customer service so the required USPS records can be updated. A replacement meter may be needed to print the correct ZIP Code. The team will confirm whether a change is required.

To update your billing or business address, see Customer service and account FAQs.

Visit the Quadient Knowledge Base and select your equipment model. Start with the getting-started or basic-operation sections. Check that the guide matches your machine before following its instructions. 

Contact your Quadient representative with your product name, the tasks your team needs to learn and the number of people involved. Ask about available training options and any charges. 

Contact your Quadient sales representative or authorized dealer to discuss your mailing needs. If you are unsure who to contact, call customer service for assistance.

Contact your sales representative or customer service with your order details to request its status and expected arrival date.

Contact customer service to request a return. Once the return is authorized, the team will explain the shipping or collection arrangements for your equipment.

Follow the packing instructions provided and have the equipment ready for the agreed collection.

Visit Quadient ink and supplies or order through MyQuadient.

Have your machine model ready and check compatibility before buying ink, postage labels, envelopes or maintenance products. Contact customer service if you need help choosing an item.

Check the delivery options and estimate for your order. Contact customer service with your order details if you need help confirming its status or expected arrival.

Contact customer service to confirm eligibility and request return instructions. Have your order details ready and keep the supplies unopened and unused.

A supply return credit is applied to your Quadient account for your next supply order. Rental customers can also use it toward their next rental invoice.

Supply credits cannot be applied to equipment lease payments.