Customer service and account FAQs

Call 1-800-636-7678 or sign in to MyQuadient to submit a support request.

Have your Quadient account number ready. For questions about an invoice, include the invoice number. For equipment support, include your machine model, serial number and any error message.

See Equipment FAQs for troubleshooting, repairs, maintenance, equipment orders, delivery and returns. You can also submit a support request through MyQuadient or call customer service for assistance.

Contact customer service or submit a support request through MyQuadient. Include your account number, invoice number and whether the bill is for leasing, rental, postage, supplies or service. You can also find answers in Billing and invoices FAQs.

You can view and pay invoices, manage postage, order supplies and submit support requests.

Go to MyQuadient and select the registration option. Have your meter serial number, postage account number and a recent Quadient invoice ready, then follow the prompts.

Call US customer service at 1-800-636-7678. Have your account details ready and explain whether you need help registering or signing in.

Your postage account number appears on your equipment documentation and postage statement. Your customer and invoice numbers appear on your Quadient invoice.

Check your equipment documentation for your meter serial number, or contact customer service if you need help finding it.

Your postage account number appears on the documentation supplied with your equipment and on your postage statement.

Both appear on your Quadient invoice. Your customer number is the series of numbers before the dash.

Check your equipment documentation. If you cannot locate it, contact customer service for help.

Sign in to MyQuadient and submit an address-change support request for the relevant rental, lease or postage account.

Include:

• Your old and new addresses.

• A contact name and phone number.

• Your billing address and billing contact details, even if they have not changed.

• Your Quadient account or lease number.

If your postage meter is also moving, see Equipment FAQs for guidance on meter relocation.

Yes. Call customer service at 1-800-636-7678 with your account number and address details ready.