Industry Perspectives
Insights shaping the future of customer experience
Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.
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Two of the Largest Global Insurance Companies Select Award-Winning CCM Solution Quadient Inspire
Quadient announced that the Quadient Inspire solution has secured two of the largest insurance companies in the USA and France this month.
Should I Stay, or Should I Go? Guidance for Those at a Crossroads with their Legacy CCM
If you're feeling at a crossroads with your legacy CCM vendor, this blog provides helpful guidance to steer you in the right direction.
The Role of Citizen Engagement in Reducing Fraud, Waste, and Abuse Across HHS Programs
Discover how proactive citizen engagement helps reduce fraud, waste, and abuse in Medicaid and SNAP programs. Learn how real-time notifications and automation improve compliance, trust, and efficiency.
Why Quadient customers acquire mailing systems
Attract Customers Using QR Codes in Direct Marketing
Learn more about how QR codes can make rich and relevant interaction with the consumer possible and they do it quickly.
Top 10 myths in accessible enterprise digital documents
Learn the top 10 myths about accessible enterprise digital documents and why true accessibility requires more than compliance or automated tools.
Best practices accessibility document design
Learn best practices for accessible document design, including headings, alt text, color contrast, and structure to create inclusive, PDF/UA-ready documents.
Scaling automation: How to fast-track digital transformation
This article explores the technologies and approaches that support rapid automation at scale and offers best practices to help organizations scale automation sustainably and accelerate the path to digital transformation.
What is customer communications management (CCM) in 2026?
Customer communications management (CCM) in 2026 is the strategy and software that helps organizations design, deliver, and govern customer communications across channels using data, automation, and AI.
How much can I save with a postage meter?
A postage meter can save 4–6¢ per First-Class letter while reducing labor, errors, and post office trips. See real savings examples by mail volume.