Visualise
Create dynamic customer journey maps that show the true user experience a customer has, complete with emotional highs and lows, across all customer touchpoints.
Inform
Connect data and sentiment analysis to every touchpoint in the customer journey for the right intelligence to strategically reduce friction, eliminate pain points and add value for your customers.
Prioritise
Measure, score and prioritise the most impactful enhancement opportunities with advanced task visualisation to quickly identify the next best action.
Communicate
Empower business users to optimise customer communications and take real-time actions through seamless Inspire integration within maps.
Inspire Journey
The dynamic standard for customer journey mapping
Inspire Journey is the only customer journey mapping solution recognised by analysts to integrate omnichannel communication touchpoints with your customers. Inspire Journey not only allows you to experience the journey from the customer perspective, but superior data integration also gives unrivalled insights so you can prioritise the right CX projects and deliver exceptional customer experience across the entire journey.
Inspire Journey lets you leverage insights into actionable, exceptional experiences at every touchpoint in the customer journey. With no implementation lead times, your path to total customer experience transformation starts today.
Achieve customer-centric CX transformation with living journey maps
Visualise the journey through the customer lens
Intuitive, digital customer journey maps reveal deep insights into every interaction.
Advanced collaboration and global map linking help teams visualise and experience journeys like their customers through dynamic, real-time dashboards.
Why it matters
- 70% of CX leaders see journey mapping as key to consistent experiences, yet most lack real-time data and team visibility.
- Inspire Journey unites data, dashboards, and collaboration to make journeys actionable.
- Companies that manage journeys well are 2X more likely to exceed business goals.
- 63% of CX professionals struggle with siloed teams.
- Only 35% can act on insights in real time—Inspire Journey changes that.
- 87% of customers with “very good” experiences are more likely to repurchase, proving CX drives revenue.
Complimentary report
SPARK Matrix report: Customer Journey Mapping (2021)
Leverage data for powerful personalisation
Inspire Journey is the only journey mapping solution that integrates all of your existing data directly into maps, adding scientific insights, and dynamically integrates KPI tracking and customer emotional scores to power deeply informed, strategic decisioning.
Learn more
Transform the moments that matter
Inspire Journey drives meaningful change across your organisation by facilitating the prioritisation of tasks and projects that truly impact, enhancing the customer experience at every touchpoint. Interactive tools let you identify and correct pain points, eliminating friction in real time, with measurable results.
Complimentary report
IDC: Vendor Profile: Quadient Customer Journey Mapping
Drive value with optimised communications
Inspire Journey lets you leverage superior prioritisation to make the right changes in your communications strategy and connects to templates and communications across every channel and touchpoint for rapid CX transformation. Seamless integration with Inspire Flex and Inspire Evolve means that you are only hours from exceptional omnichannel communications that drive value.
- Quadient Inspire Flex: Advanced CCM
- Quadient Inspire Evolve: Cloud-native CX delivery
- Inspire iForms: Smart, interactive forms and digital onboarding
Complimentary report
Omdia Report: How Quadient is evolving from CCM into CXM
Related solutions
Quadient Inspire Flex
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