Industry Perspectives

Why print is essential to your customer communication toolkit

While printed mail may be declining, it is still preferred by younger and older generations alike over other delivery channels. Print mail is an effective way to build trust, grab attention and drive results.

What Is First-Class Mail?

Discover the definition of First-Class Mail, USPS's most popular economical service, and a brief postage rates. Find out more!

Digital invoicing: Mastering the Shift Before Mandates Hit

Discover how digital invoicing helps SMBs cut costs, reduce exceptions, improve AP workflows, and prepare for evolving e‑invoicing mandates.

Inside Release 11: what's in it for you?

We spent some time chatting with product experts Scott Draeger and Yarun Nahar to better understand what makes R11 so revolutionary. Here's what we uncovered:

 A Practical Guide to Delivering Standout Customer Experience (CX) in Insurance

Learn how insurers can reduce friction, improve onboarding, and deliver empathetic claims experiences that boost trust, retention, and customer satisfaction.

Building an AP Automation Business Case Leadership Will Actually Approve

Build a stronger AP automation business case with practical tips on ROI, risk education, and leadership buy-in from a recent expert webinar.

The Simple Guide to Better Mail Delivery (UAA)

This article comes from our partners at BCC Software, a trusted voice in the mailing industry. We’re excited to share their perspective on reducing UAA mail and improving address quality to help you optimize your operations.

What are the biggest CCM platforms in 2026?

A 2026 comparison of the biggest customer communications management (CCM) platforms, including a feature table, selection steps, and market stats to help you decide.

Quadient's Intelligent Communication Automation solution doubles down on our mission to drive the world's best customer communications

Find out how Quadient's Intelligent Communication Automation solution drives the world's best customer communications and experiences.

To Pallet or Not to Pallet?

Click here for a quick reference on when pallets are required, see the USPS Fact Sheet on Container Placards.