Industry Perspectives
Insights shaping the future of customer experience
Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.
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What Is First-Class Mail?
Discover the definition of First-Class Mail, USPS's most popular economical service, and a brief postage rates. Find out more!
Digital invoicing: Mastering the Shift Before Mandates Hit
Discover how digital invoicing helps SMBs cut costs, reduce exceptions, improve AP workflows, and prepare for evolving e‑invoicing mandates.
Does international flat rate shipping exist?
USPS is the only US carrier that offers international flat rate shipping. Use it to simplify shipping process, make costs more predictable, and save money.
AP automation: The missing piece to maximise Microsoft Dynamics' potential
Download this eBook, ‘AP Automation: The Missing Piece to Maximize Microsoft Dynamics' Potential’ to read how intelligent payables automation can elevate workflows to the next level, increase productivity, and improve your bottom line.
A Practical Guide to Delivering Standout Customer Experience (CX) in Insurance
Learn how insurers can reduce friction, improve onboarding, and deliver empathetic claims experiences that boost trust, retention, and customer satisfaction.
QKS AI Maturity Matrix™ for Customer Communication Management, 2025
Discover why Quadient was named the Most Valuable Pioneer in the CCM industry's first-ever AI Maturity Matrix, a strategic evaluation of vendors' innovation depth and market impact.
AP in 2025: Trends, predictions, and the future
In this on-demand webinar, you'll learn from our experts on these and other pertinent issues for accounts payable in 2025.
Building an AP Automation Business Case Leadership Will Actually Approve
Build a stronger AP automation business case with practical tips on ROI, risk education, and leadership buy-in from a recent expert webinar.
CCM 101: A Beginner’s Guide to Customer Communication Management Technology
Designed with newcomers to Customer Communication Management (CCM) in mind - Your CCM journey begins here
The Simple Guide to Better Mail Delivery (UAA)
This article comes from our partners at BCC Software, a trusted voice in the mailing industry. We’re excited to share their perspective on reducing UAA mail and improving address quality to help you optimize your operations.