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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

Eliminate manual processes in healthcare with document automation


How automating patient document preparation and delivery improve patient care while providing efficiency and cost savings.

Webinar

Are Your AP & AR Processes Fit for 2026? A Practical Workflow Scorecard


Assess AP & AR risk fast with a simple workflow scorecard. Watch the on‑demand webinar to find breakdowns and fix your close process.

Event

Industry Spotlight: AP Workflows That Actually Work


A practical AP workflow session for construction, nonprofit, healthcare, and services leaders managing compliance, volume, and approvals.

Video

AP Integration Without the Headaches: From complexity to simplicity


Master AP integration without complexity achieve ERP connectivity in 60 minutes with zero custom code.

White Paper

Evolving Customer Communications to the Cloud


Moving customer communications to the cloud is a big decision. This guide takes you through key considerations to help guide your migration journey.

Article

Japan’s Train Stations Become Parcel Hubs as Quadient and JR East Smart Logistics Expand Smart Locker Capabilities


Quadient announces the activation of parcel shipping services within JR East’s ‘Multi E Cube’ locker network in Japan.

Article

Quadient Named Most Valuable Pioneer in AI Maturity Matrix for Customer Communications Management by QKS Group


The QKS Group report highlights Quadient’s strong performance in AI strategy, innovation and execution within the CCM space.

Article

Quadient and GLS France Announce a Major Partnership


Quadient and GLS France, one of Europe's leading express parcel delivery providers, are proud to announce the signature of a significant agreement. GLS will have access to the full extent of Quadient’s open network in France, while also benefitting from exclusive reserved space on a specific number of sites in the carrier's priority geographical areas.

Blog

What are the best-reviewed customer communications and document management solutions in 2026?


A comparison of the best-reviewed Customer Communications Management (CCM) and Document Management (DMS/ECM) solutions, with a quick “CCM vs DMS” decision checklist.

Blog

What are the top ways to implement AI in accounts receivable in 2026?


Learn the best ways to implement AI in accounts receivable in 2026, including practical use cases and a step-by-step rollout for finance teams.