Industry Perspectives

Measuring Results is the Key to Nailing Down Future CX Program Success

Find out how optimizing CX is a top priority for many businesses and learn how it will further enhance customer satisfaction, loyalty and advocacy.

What Is First-Class Mail?

Discover the definition of First-Class Mail, USPS's most popular economical service, and a brief postage rates. Find out more!

Digital invoicing: Mastering the Shift Before Mandates Hit

Discover how digital invoicing helps SMBs cut costs, reduce exceptions, improve AP workflows, and prepare for evolving e‑invoicing mandates.

 A Practical Guide to Delivering Standout Customer Experience (CX) in Insurance

Learn how insurers can reduce friction, improve onboarding, and deliver empathetic claims experiences that boost trust, retention, and customer satisfaction.

Building an AP Automation Business Case Leadership Will Actually Approve

Build a stronger AP automation business case with practical tips on ROI, risk education, and leadership buy-in from a recent expert webinar.

The Simple Guide to Better Mail Delivery (UAA)

This article comes from our partners at BCC Software, a trusted voice in the mailing industry. We’re excited to share their perspective on reducing UAA mail and improving address quality to help you optimize your operations.

What are the biggest CCM platforms in 2026?

A 2026 comparison of the biggest customer communications management (CCM) platforms, including a feature table, selection steps, and market stats to help you decide.

Quadient's Intelligent Communication Automation solution doubles down on our mission to drive the world's best customer communications

Find out how Quadient's Intelligent Communication Automation solution drives the world's best customer communications and experiences.

To Pallet or Not to Pallet?

Click here for a quick reference on when pallets are required, see the USPS Fact Sheet on Container Placards.

Quadient Leads in Omnichannel Orchestration & Journey Management: Aspire Leaderboard

The Aspire CCM-CXM Leaderboard 2022 ranked Quadient the top vendor for Journey Management and Omnichannel Orchestration. Discover the benefits of having both capabilities in one CCM solution.