Industry Perspectives
Insights shaping the future of customer experience
Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.
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How can CIOs drive innovation with MSPs?
A Next-generation Support Managed Service Provider (MSP) can help CIOs of large enterprises can fuel innovation. Learn how.
Why Wait? Incremental CCM Modernization Delivers Immediate Impact
Learn how an incremental modernization approach allows you to rapidly transform client communications without overhauling legacy systems.
What you need to know about the new USPS® Intelligent Mail Indicia (IMI) Standards
The USPS® now requires that all new mailing systems meet the Intelligent Mail Indicia (IMI) standards as the mailing systems go to market. It provides more transparent and detailed transaction data, enables automation of costly back-office operations, and employs better security standards. To gain additional insight into IMI Compliance, download the complimentary Ebook: Quick Reference Guide: Everything You Need To Know About USPS® Intelligent Mail Indicia (IMI) Compliance
Flow-based document accessibility
Learn how flow-based document accessibility improves tagging accuracy, supports PDF/UA and WCAG compliance, and scales for high-volume enterprise documents.
Quadient Positions as a Leader on the SPARK Matrix for CCM for Fourth Year in a Row
Discover why Quadient was ranked Technology Leader on the 2024 SPARK Matrix for CCM, recognized for revolutionizing the market with dynamic customer engagement strategies.
Why follow-up matters to your customers and how to get it right
The customer experience advantage: Why follow-up matters to your customers and how to get it right
What is USPS Priority Mail®?
USPS Priority Mail service is the postal service to use when you need your document or item to be delivered quicker than it would be if you sent it using USPS First Class Mail®.
Inspire Flex Release 17: The Pinnacle of Communications Transformation
Now available—Inspire Flex Release 17, driving the future of intelligent customer interactions. Discover four ways the release addresses emerging market demands to help you rise above today's challenges and achieve lasting enterprise resilience.
How to calculate flat rate shipping
Dive into the distinctions between Flat Rate and Calculated Shipping. Discover their unique benefits for individuals and businesses. Learn more now!
Flat rate shipping: A beginner’s guide
Learn why USPS flat rate shipping is the money-saving choice for business owners, as well as when to use it, when not to use it, and how much it costs.