The Secret to Unifying Policyholder Communications
The rise in the rate of adoption of UK life insurers’ digital channels doubled between 2019 and 2020 versus the 2016-1029 period.
The big question: how well are insurers adapting?
According to Deloitte, 79% of global insurers stated that the pandemic exposed their lack of digital maturity. It’s not surprising that major insurers plan to “increase tech spend through 2024 to double down on their digitization drive across their entire organizations”.
The path to digital mastery, however, is riddled with obstacles, including legacy technology, operational inefficiency, and the need for top-down corporate leadership.
In this whitepaper, we dive into strategies to unify policyholder communications by exploring:
- The significant shift in consumer expectations
- The traditional hurdles that insurers face
- How these hurdles can be overcome with a unified cross-channel customer communications strategy
You can download our whitepaper by filling out the form today.