Evolving from Customer Communications Management (CCM) to Customer Experience Management (CXM)

evolving ccm to cxm

Consumer demands for personalized interactions in their preferred channels continue to increase.

In this on-demand webinar, Avi Greenfield, Senior Director of Product Management talks about the evolution of communications from customer communications management to customer experience management. 

Hear how the Quadient maturity model and our solutions support the evolution from compliance-based (customer communication management) CCM, to business user-focused Core+ to customer-centered (customer experience management) CXM. 

Learn how Quadient Inspire delivers one customer experience across multiple channels. 

 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate