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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Article

Quadient’s Recent Acquisition, YayPay, Receives Leadership Recognition From IDC


Quadient announces that YayPay, has been named a Market Leader in the IDC MarketScape Worldwide 2020-2021 Vendor Assessment report. Find out more.

Blog

How Touchless Claims Processing Enables Insurers to Improve CX and Business Operations


Find out how to create a touchless claim process that enhances CX and reduce costs. Combine telematics and AI with your CCM platform starting today.

Partner

Polar Method


PMC has extended experience in the PSP market. Under the lead and with the experience of Mr. Kazama PMC managed to be a top player in consulting PSP companies. Large companies like Canon, Ricoh, Konica-Minolta, Dai-Nippon Screen, Miyakoshi are well respected partners of PMC. PMC is active in the Japanese market.

Blog

From Policyholder to Partner: The Future of Customer Communications in the Age of AI and Risk Transparency


Discover how insurers use AI-driven communication for predictive outreach, hyper-personalization, and risk transparency to build trust and strengthen retention.

Analyst Report

Quadient is a Leader on New Aspire IXM Grid


Get complimentary Premium Access to the Aspire IXM Leaderboard Grid - a dynamic market positioning grid that ranks the world's top customer interaction software providers.

Blog

Compliance at Scale in 2025: Automating Regulatory Language Across States and Lines of Business


Simplify insurance compliance with a centralized communications platform that reduces regulatory risk and delivers compliant communications.

eBook

The Print Shop Guide to High Margin Mail Work - eBook


This eBook examines how print and mail service providers (PSPs) can expand into high-margin transactional mail by modernizing production operations. It presents real-world customer examples and outlines the steps to enter this highly profitable, recurring-revenue opportunity.

eBook

Quick Reference Guide: Everything you need to know about USPS® Intelligent Mail Indicia (IMI) compliance


Check out this Quick Reference Guide on everything you need to know about USPS® Intelligent Mail Indicia (IMI) Compliance and download the eBook.

Analyst Report

Aspire CCM-CXM Leaderboard: Latest 2025 Update


Get complimentary Premium Access to the 2025 Q3 Aspire CCM-CXM Leaderboard—the industry's only digital vendor comparison tool that allows you to assess CCM software vendors according to your unique criteria.

Event

Three ways intelligent forms can improve your business


Join Art Harrison, VP of Product Marketing at Quadient, as he digs deeper into the 'Three ways intelligent forms can improve your business'.