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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Uncover the true cost of manual expense claims


Discover the true cost of expense management and learn how AP automation can help.

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“It was just boxes and boxes” – How Minikahda Club beat paperwork with Quadient AP


Minnesota Club was in desperate need of updating its accounts payable processes and finally gained control back with Quadient AP.

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Reimagining the Utility-Customer Relationship


The utility landscape is more competitive and retail-like than ever. Discover four ways, according to worldwide energy consumers, that you can optimize your CX and forge lasting, meaningful customer relationships.

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Creating Emotionally Resonant, Compliant Communications with AI-driven CCM


Learn how modern Customer Communications Management (CCM) platforms offer advanced AI capabilities that enable the rapid creation of empathetic, compliant communications at scale.

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How to build a business case for AP automation: a step-by-step guide


Follow our step-by-step guide to build a compelling business case that effectively demonstrates the value of AP automation for your organization.

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Quadient Inspire Plug-in Now Available on the Salesforce AppExchange 


Find out how Quadient Inspire Plug-in for Salesforce Datasheet would be a powerful connector that extends the power of your CRM to your CCM strategy.

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Embracing digital payments


Find out how digital payments not only save time and money but also improve vendor relationships while mitigating fraud and eliminating manual processing errors.

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5 Generations and Their CX Expectations: Exploring the Differences and Similarities


Discover how your business can branch out and target your customer communications at different generations.

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What is CX (Customer Experience)?


Find out everything you need about CX (customer experience), the importance for companies to focus on customers, and tips to invest in a CXM platform.

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“Reconciling expenses now takes 30 seconds” – Athabasca Catering’s expenses transformation


Athabasca Catering’s accounts payable process is paperless with Quadient AP solution. Learn how reconciling expenses now takes 30 seconds.