Since April, social landlords have diligently collected data on 22 measures to create the Tenant Satisfaction Measures (TSM) framework. These measures are vital to the Regulator of Housing's latest consumer regulation focus. Ten of these measures are provided by landlords, while the remaining 12 are responses from residents. They encompass repairs, building safety, effective complaint handling, respectful tenant engagement, and responsible neighbourhood management.
Recent findings reveal a concerning 5% drop in overall tenant satisfaction since 2020, highlighting the urgency for addressing these issues.
What Will You Learn?
By attending this Inside Housing webinar, sponsored by Quadient, you will gain valuable insights into the following:
- TSM Insights: Understand the significance of TSM and how it impacts your housing organisation.
- Communication Challenges: Learn about communication's crucial role in social housing and the challenges of remote work.
- Digital Solutions: Explore secure platforms for efficient document management.
- Compliance Strategies: Learn about compliance standards and digital solutions.
- Enhancing Satisfaction: Discover strategies for tenant engagement and complaint resolution.
Who Should Attend?
- Social Housing Executives and Managers
- Housing Regulators and Compliance Officers
- Tenant Engagement Specialists
- IT and Digital Transformation Professionals
- Anyone interested in improving tenant satisfaction and compliance in the social housing sector
Don't Miss This Opportunity!
Join us for this insightful webinar to learn how digital strategies and enhanced communication can elevate tenant satisfaction, ensure compliance, and positively impact your housing organisation's performance.
Register Now to Secure Your Spot!
Note: Registration for this webinar is free, but spaces are limited. Reserve your spot today to ensure your participation.