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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Want to Enhance Your Performance? There's an App for That!


With this in mind, more and more SMEs are investing in applications to optimize business performance.

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The Economic Impact of Effective HHS Program Communications


Discover how Quadient Inspire Evolve helps Health and Human Services agencies reduce paper waste, cut IT costs, and improve communication agility - all while supporting environmental sustainability.

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Accelerating Insurance Claims Processing: Unlocking the Power of AI-Driven Communication


How can insurance companies leverage AI to accelerate claims processing?

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Six common shipping surcharges and how to avoid them


Everyone experiences fees and surcharges – especially when shipping packages. They can add up fast, especially for businesses that ship frequently. Understanding what the most common shipping surcharges are, and how to overcome them is your first line of defense. In this article, we uncover the 6 most common shipping surcharges that might be hurting your bottom line.

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Customer Experience – A Turning Point


Discover GMC Inspire R11 today and learn how we at Quadient are looking to help our customers better define and manage the customer journey.

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Do You Know How Much Your Business Spends on Postage?


Postage meters simplify mail handling, helping businesses process outgoing mail quickly and efficiently. Quadient can help you make the right postage meter decision. Find out how.

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Webinar replay - Accelerating Cash Flow and Navigating Payment Challenges in Uncertain Times


Whether you are struggling with rising DSO, chasing down overdue payments, or simply trying to modernize your invoice processes, our recent 30-minute webinar offers actionable advice for finance teams of all sizes. Learn from a CFO who tackled these challenges. Watch the replay now.

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Feel Good Stories: The Emotional Connection of Letters


Check out the stories below of instances where letters mean more than a piece of paper with words. Find out why letters offer sense of shared connection.

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Get Ready, e-Induction is Here!


e-Induction is here! Learn about the program that allows mailers to drop ship without 8125 forms. No more printing and round-stamping 8125s!

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Measuring Results is the Key to Nailing Down Future CX Program Success


Find out how optimizing CX is a top priority for many businesses and learn how it will further enhance customer satisfaction, loyalty and advocacy.