Resources

How Touchless Claims Processing Enables Insurers to Improve CX and Business Operations

Find out how to create a touchless claim process that enhances CX and reduce costs. Combine telematics and AI with your CCM platform starting today.

From Policyholder to Partner: The Future of Customer Communications in the Age of AI and Risk Transparency

Discover how insurers use AI-driven communication for predictive outreach, hyper-personalization, and risk transparency to build trust and strengthen retention.

Quadient is a Leader on New Aspire IXM Grid

Get complimentary Premium Access to the Aspire IXM Leaderboard Grid - a dynamic market positioning grid that ranks the world's top customer interaction software providers.

Compliance at Scale in 2025: Automating Regulatory Language Across States and Lines of Business

Simplify insurance compliance with a centralized communications platform that reduces regulatory risk and delivers compliant communications.

The Print Shop Guide to High Margin Mail Work - eBook

This eBook examines how print and mail service providers (PSPs) can expand into high-margin transactional mail by modernizing production operations. It presents real-world customer examples and outlines the steps to enter this highly profitable, recurring-revenue opportunity.

Quick Reference Guide: Everything you need to know about USPS® Intelligent Mail Indicia (IMI) compliance

Check out this Quick Reference Guide on everything you need to know about USPS® Intelligent Mail Indicia (IMI) Compliance and download the eBook.

Aspire CCM-CXM Leaderboard: Latest 2025 Update

Get complimentary Premium Access to the 2025 Q3 Aspire CCM-CXM Leaderboard—the industry's only digital vendor comparison tool that allows you to assess CCM software vendors according to your unique criteria.

Santa's secret for success

Christmas is about more than just presents; it's about the joy of connection and togetherness. Discover the miraculous benefits that Customer Communication Management (CCM) software would bring to the North Pole at its busiest time of year!

Be wary of companies that say they do Customer Communications Management (CCM), but don’t even know what CCM really is

Beware of firms falsely claiming Customer Communications Management (CCM) expertise. CCM involves managing inbound and outbound customer interactions, document workflows, customization, and compliance across channels.

Preparing for Healthcare’s Digital Future

Across industries, businesses and institutions are migrating away from out-dated, time-consuming manual processes and towards automation and digitisation. This leads to efficiency drives and targets to deliver cost and time savings. Often, these reviews overlook external communications, despite these covering a range of channels which can be costly and time-consuming to manage. In healthcare, the size of the task is monumental, and the content of communications is often extremely sensitive.