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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Blog

Meet 2021’s CFO: A Data-Minded And Future-Forward Leader


CFOs play a pivotal role in driving change within their organisation. Understand how top finance professionals' role will evolve in 2021.

Blog

How Artificial Intelligence can help with cash flow forecasting


Find out how artificial intelligence and machine learning can help your AR team to improve and automate your cash flow forecasting capabilities.

Blog

“Reconciling expenses now takes 30 seconds” - Athabasca Catering’s expenses transformation


Athabasca Catering’s accounts payable process is paperless with Quadient AP solution. Learn how reconciling expenses now takes 30 seconds.

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Boost efficiencies by syncing Sage with Accounts Payable automation


Learn how combining Accounts Payable automation with your Sage solution can deliver numerous benefits to your organization.

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Is AP Stopping You from Feeling Like an Accountant?


Delve into the real opinions of accountants on AP tasks, highlighting the monotonous, draining nature of their work and the need for change.

Blog

Bending Your Credit Policy To Gain A Customer


Should you modify your company’s credit policy to gain or retain a customer? Take a look at pros and cons and a few examples of when it is worth the risk.

Blog

Average Days Delinquent Formula & Definition


We take a look at what Average Days Delinquent (ADD) is, why it matters and how you calculate and optimise it to improve your overall accounts receivable.

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2020’s biggest accounting fails - And what we can learn from them


Despite last year’s shocking headlines, accounting failures continued to happen. Here are the 2020's biggest accounting failures and scandals.

Blog

How Does Your Mailroom Communicate?


Quadient Web Tracking System is a turn-key internal tracking solution that provides reliability and end-to-end visibility into internal delivery activity.

Blog

The Key Metrics You Need To Measure Accounts Receivable Performance


Want to Improve Your High Level KPIs? Following these 3 metrics to gauge individual collector performance and help you better manage your team to improve your numbers.