Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today it has been positioned as a Leader in the 2022 Aspire Leaderboard™ of customer communications management (CCM) and customer experience management (CXM) vendors. This is the fifth consecutive year Quadient has earned the distinction. Aspire, a leading international consulting firm specialising in CCM and CXM industries, features five interactive grids in its 2022 Leaderboard, placing vendors into categories to help identify the best solution to meet an organisation’s current and future needs. Quadient is recognised as a Leader on both, the AnyPrem CCM Software and Vendor Hosted SaaS CCM grids, as well as a Leader in the grid for Communications Experience Platform (CXP).
Quadient’s lead in AnyPrem CCM Software and Vendor Hosted SaaS CCM comes less than one year after its May 2021 introduction of Inspire Evolve, a high-performance SaaS CCM solution. The launch of Inspire Evolve was a major part of the company’s corporate strategy to bring to market a cloud solution with the fastest time to value for customers.
“Quadient has been on an ambitious cloud-native, anyprem strategy, with several UX improvements and a continuous push towards customer experience, which has resulted in a new positioning of its Inspire platform,” commented Kaspar Roos, CEO & Founder of Aspire. “In our analysis we were particularly impressed with the pace at which its SaaS solution, Inspire Evolve, is developing and how its customer journey suite uniquely integrates with the company’s design environment to deliver insights from every touchpoint and channel across the entire lifecycle into the hands of CX professionals.”
Quadient’s commitment to provide what organisations need to leverage the evolving convergence of CCM with CXM has spurred the company to invest in the development of advanced, cloud-based solutions that combine the benefits of automation and intelligent communication while simplifying workflows. Quadient’s Intelligent Communication Automation (ICA) platform brings together cloud software solutions for customer communications management, customer journey mapping and financial communication automation (accounts payable and accounts receivable). In addition to Inspire Evolve, Quadient’s CCM/CXM solutions include Inspire Flex, Inspire Journey and Quadient Impress.
The Aspire Leaderboard recognised these efforts by going a level deeper in its analysis, featuring Quadient as a leader when further filtering is applied to view segmented grids for journey management and omni-channel orchestration and a leader in segmented grids for most verticals.
“We are honoured to be once again recognised as a Leader in the Aspire Leaderboard,” said Chris Hartigan, chief solution officer, ICA, Quadient. “Quadient’s unwavering dedication to providing our customers what they need to successfully navigate a market that is evolving at such great speed—and turning this commitment into a company-wide culture—is undeniably responsible for much of our company’s success in our rankings on this year’s Aspire Leaderboard.”
In honour of its Aspire Leaderboard achievements, Quadient is offering complimentary, 30-day Leaderboard portal access. For a secure premium Leaderboard pass, visit: www.quadient.com/resources/score-free-premium-access-2022-aspire-ccm-cxm-leaderboard.
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product or service included in the Aspire Leaderboard.
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Management (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at http://www.aspireccs.com.
Joe Scolaro, Quadient
Global Press Relations Manager
Dominic Walsh, Spark Communications
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