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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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eBook

AP automation: The missing piece to maximise Microsoft Dynamics' potential


Download this eBook, ‘AP Automation: The Missing Piece to Maximize Microsoft Dynamics' Potential’ to read how intelligent payables automation can elevate workflows to the next level, increase productivity, and improve your bottom line.

Blog

 A Practical Guide to Delivering Standout Customer Experience (CX) in Insurance


Learn how insurers can reduce friction, improve onboarding, and deliver empathetic claims experiences that boost trust, retention, and customer satisfaction.

Webinar

Winning the Finance Talent War


Attracting and retaining skilled finance professionals is tougher than ever. With 83% of CFOs citing talent shortages as a critical concern, finance leaders are seeking new strategies to remain competitive. This on-demand webinar explores how modern hiring, retention, and automation strategies can help finance teams boost performance, reduce burnout, and create a workplace where top talent thrives.

Webinar

Solving the Payment Problem: A Better Way to Collect


Our on-demand webinar, hosted by Joseph McDermott, walks you through how Quadient’s fully integrated platform—combining EIPP, collections, credit, and cash application—gives you and your customers a faster, smarter way to pay and get paid.

Webinar

How Finance Leaders Can Navigate US-Canada Trade Relations


Join our expert panel discussing US-Canada cross-border trade challenges and opportunities. Learn strategies for navigating tariffs, regulations, currency volatility, and supply chain issues in this $2.7 billion daily trade relationship.

Analyst Report

IDC Customer Connection: DBS Bank


Read how DBS Bank is prioritizing "Humanistic Banking" in the wake of the COVID crisis. Download the report to read the full interview.

Analyst Report

QKS AI Maturity Matrix™ for Customer Communication Management, 2025


Discover why Quadient was named the Most Valuable Pioneer in the CCM industry's first-ever AI Maturity Matrix, a strategic evaluation of vendors' innovation depth and market impact.

Webinar

Acing Your AP Audit


Turn “uh-oh, the auditors are coming” into “we’ve got this” with this on-demand AP audit readiness webinar—controls, prep steps, and automation.

Webinar

In this on-demand webinar, you'll learn from our experts on these and other pertinent issues for accounts payable in 2025.

Blog

Building an AP Automation Business Case Leadership Will Actually Approve


Build a stronger AP automation business case with practical tips on ROI, risk education, and leadership buy-in from a recent expert webinar.