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Industry Perspectives

Insights shaping the future of customer experience

Explore practical articles, expert guidance and newsletter content on customer communications, finance automation, mailing and parcel delivery.

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Intro to Interaction Experience Management (IXM)


Discover how IXM, an emerging customer experience technology market segment, is redefining how customer interactions and data collection is managed across channels.

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Relieve Compliance Stress: A Modern CCM Platform is Just the Medicine


Not being compliant can put an entire organisation at risk. A CCM platform allows Compliance Officers to rest easy.

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7 useful Excel functions & shortcuts for accountants


Discover seven useful Excel shortcuts, functions and formulae to help AP accountants save time and improve accuracy.

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What are Compounding Errors and How are They Affecting Your Business?


Find out everything you need to know about compounding errors and learn more about how Quadient Impress could enhance your outbound document workflow.

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Three Ways To Use Automation And Machine Learning To Resolve Disputes And Increase Cash Flow


With the payment at risk, several factors are now potentially affected, read on to find out how you can manage these factors.

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Digital Transformation Versus Digital Solutions: What Are The Differences And Interdependencies?


Although very different from one another, digital transformation and digital solutions are complementary. Learn more from Quadient.

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Reading order matters in digital documents


Learn why reading order is critical for accessible digital documents. Discover how proper tagging, logical flow and Quadient Inspire Adapt help ensure PDF/UA and WCAG compliance while improving user experience.

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AP Automation by Beanworks Launches Approval Channel Delegation


AP Automation by Beanworks' Approval Channel Delegation feature allows you to transfer invoice and PO approval authority to another colleague in your team.

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Discover the key customer communications management trends shaping 2026. Learn how AI, omnichannel delivery, real-time messaging and cloud CCM platforms drive retention and compliance.

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What is CX (Customer Experience)?


Find out everything you need about CX (customer experience), the importance for companies to focus on customers and tips to invest in a CXM platform.