Elevate your CX
Activate self-service options that allow customers to easily place requests from any device.
Increase productivity
Extend the power of your workforce by automating data capture and communications output.
Reduce costs
Replace paper with digital forms that support ePresentment and eSignature.
Go digital fast
Accelerate the shift to digital with apps that can be rapidly customised and implemented.
Bring new digital processes to market – fast
Quadient DigitalBOOST is a suite of pre-packaged solutions that help you quickly transform manually fulfilled customer processes into digital ones with no IT involvement.
Our digital transformation experts have converted years of learnings and best practices into packaged, Quadient-hosted solutions that can be flexibly tailored to your unique business needs.
Free your call center from repetitive, manual tasks and deliver enhanced value to your customers – fast.
DigitalBOOST Customer Processes
Welcome to your new digital front office
Reduce call centre volumes by digitalising your most common customer-facing process and making them accessible from your mobile app, website, or customer portal.
Pre-filled forms guide customers through data collection and identity validation. Requests are tracked in a dashboard that makes it easy for agents to quickly approve and trigger personalised customer notifications.
Common use cases:
- Customer profile updates
- Onboarding and enrollment
- Channel preference management
- Claims submission
- New service requests
And much more.
Key capabilities
Form-driven workflows
Drive customers to your website or member portal where their requests are captured and fulfilled via digital workflows that include multi-level identity validation for enhanced security.
Request validation & processing
Receive instant form submission alerts that enable customer service agents to review and validate requests quickly.
Personalised customer notifications
Deliver real-time process intelligence with automatic email and SMS notifications that feature confirmation details and links to supporting documents.
Performance analytics
Measure digital process performance with an analytics dashboard that tracks key metrics, including Net Promoter Score, process execution time, and cost savings.
DigitalBOOST Contracts
Reduce sales closings from days to minutes
Say goodbye to in-person signature ceremonies or waiting for customers to sign and mail hard copies. With DigitalBOOST Contracts, agents can customise contracts and send SMS invitations that allow customers to review and sign in minutes— all from their mobile devices.
Common use cases:
- Contract renewals
- Contract issuance
- New beneficiary
- Short-term loans
- Terms & Conditions approval
And many more.
Key capabilities
Contract template library
Give agents access to a library of contract templates that can be customised via editable content fields while compliance and legal elements remain locked down.
SMS proposal invites
Invite customers to digitally review and sign contract proposals. Simply enter the recipient’s contact information, upload the proposal, and hit ‘send’ for real-time, personalised mobile invitations that drive to eSignature.
Real-time alerts & approvals
Speed contract execution with status change alerts. Sales representatives can review and approve signed proposals, and final contracts are automatically archived.
Dynamic contract output
Deliver a fully digital contract experience with personalised approval emails that feature a password-protected link to the final PDF file.