Regiocom: Keeping Customers with Excellent Communications
How full-service provider regiocom simultaneously increased customer care and improved the customer experience thanks to Quadient’s® multichannel-output management.
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Indeed, the letter shop is just one part of the comprehensive range of services that regiocom offers. The company is headquartered in Magdeburg, and is one of the largest full service providers in the energy industry. “Firstly, yesterday’s letter, as we all know, is tomorrow’s phone call,” says Gutmann.
That’s why it’s important to automate the creation, release and archiving of customer communications documents as much as possible. That’s the basis for consistent transparency and centralised control of the communication processes. “And secondly, with Quadient Inspire, we don’t only manage printed documents,” adds Reinäcker. The Quadient solution has long been developing into the basis for digitalised, omni-channel communications at Regiocom.
Specifically, this means that: Each month, millions of archive PDFs, emails and HTML documents are created and distributed with Quadient Inspire.
Find out more by downloading the full case study.
